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About the Role

The Medical Office Assistant (MOA) participates in the multi-disciplinary process of providing care and service to patients and their families through administrative support and selected clinical tasks. This role involves inventory, stocking, ordering supplies, rooming patients, taking vitals, performing phlebotomy and EKGs, specimen collection, medical record documentation, and assisting providers with exams and procedures.

Responsibilities

Supplies inventory, stocking and ordering
Rooming patients
Taking vitals
Performing phlebotomy and EKGs
Specimen collection
Medical record documentation
Assisting providers with exams and minor surgical procedures
Wound cleaning and dressing
Actively supports physicians & nurses
Enthusiastic participant in departmental meetings
Actively identify ways to improve processes & service to patients
Manage demanding workload with accuracy
Represent the office and staff professionally
Excellent customer service skills with patients, families, staff, physicians, providers, management, vendors, and the public
Actively guards the confidentiality of sensitive info including patients, staff and the health system
Makes every effort to satisfy the needs of patients and families in a patient-centered, friendly manner
Develop and maintain a collaborative working relationship with patients, families, coworkers, medical staff, management and other health system departments
Provision of care appropriate to the age of those patients served in a primary or specialty care office setting
Knowledge and principles of growth and development over a life span
Exhibits time management, keyboarding, and multi-tasking skills
Work independently and act as a supportive, engaged participant in team based work and meetings
Ensures all Hospital, State, Federal and other regulatory requirements are met
Remains current with certification requirements if certified
Flexible and willing to travel to other Practices upon management request
Attention to detail to avoid mistakes

Requirements

High School Diploma required
BLS certification required
Medical secretarial experience preferred
MOA experience preferred
Medical background preferred
Computer knowledge and skills including Outlook and Microsoft Office preferred
Graduate of an approved program for certification of Medical Office Assistants preferred
CMOA certification preferred
Phlebotomy skills preferred or ability to attain phlebotomy clearance once employed
Strong EMR experience preferred
Knowledge of multiple insurance policies, administrative requirements, copayments, benefit coverage and their application to multiple patients for multiple scenarios as presented in practice setting is strongly preferred

Skills

Customer service
Time management
Keyboarding
Multi-tasking
Teamwork
Attention to detail
Phlebotomy
EKGs
Medical record documentation
EMR experience
Microsoft Office
Outlook

Location

Finger Lakes Region

Work Type

Full Time
Travel between practices

Experience Level

Based on experience

Education Level

High School Diploma
BLS certification
Graduate of an approved program for certification of Medical Office Assistants preferred
CMOA certification preferred

Salary/Compensations

$19.64 - $24.50 per hour

Benefits

Health, dental, vision insurance
Tuition reimbursement up to $6000/year
Contribution and match on Retirement Plan
Four weeks paid time off
Access to Success coaches
Free parking

About the Company

Thompson Health has a culture of empowerment where interdisciplinary teams come together to improve care.
Suggestions and ideas are welcomed.
Three executives have an RN background, understanding the importance of the patient experience.
Focus on CARES values: Commitment, Action, Respect, Excellence, and Service.
Focus on Employee Wellness: Biometric screenings, Wellness programs, Onsite gym, Zen Room, Community Shared Agriculture program, Access to Success Coach.
Staff Recognition platforms: Shining Stars, CARESCount website.

Equal Opportunity

Thompson Health is an EOE encouraging individuals with disabilities and veterans to apply.