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About the Role
As the Front Desk Manager, you will assist the Front Office Manager in leading the guest service team and supervising the daily operations of the hotel's continuing effort to deliver outstanding guest service and financial profitability.
Responsibilities
- Coordinate with the Front Office Manager and assist in overseeing the front office operation of front desk and night audit.
- Work shifts with the front desk agents and night auditors, and "lead by example" with excellent leadership skills and impeccable hospitality guest service.
- Assist in recruiting, hiring, supervising, training, assessing and evaluating, coaching and counseling and recognizing and rewarding front desk agents and night auditors.
- Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement.
- Assist in identifying operational performance, productivity and efficiency gaps and implementing measures to correct those deficiencies.
- Ensure guest and team member satisfaction.
Requirements
- Strong leader who is upbeat and approachable.
- Demonstrates a natural ability to engage with guests and the general public.
- Positive, collaborative style to work well with fellow managers and team members.
- Attentive to details.
- Good at solving problems.
- Able to promote a passion for quality and service.
- At least 2 years of experience in a similar position in a hotel.
- Excellent communication, leadership and customer service skills.
- Passion for providing guests with exceptional customer service and for making the guest's experience a memorable one.
- Union experience highly desired.
Skills
- Leadership skills
- Hospitality guest service
- Recruiting
- Hiring
- Supervising
- Training
- Assessing
- Evaluating
- Coaching
- Counseling
- Recognizing
- Rewarding
- Communication skills
- Customer service skills
Location
- North America
Work Type
- Full-time
Experience Level
- 2 years of experience in a similar position in a hotel
Salary/Compensations
- $35 - $36 per hour
Benefits
- An exceptional benefit plan for eligible associates & their family members
- 401K matching program for eligible associates
- Flexible scheduling
- Discounts with Crescent managed properties in North America for you & your family members.
About the Company
- At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests.
- We understand what it takes to be a part of something great.
- We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey.
- Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need.
- We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.
Equal Opportunity
- At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve.
- That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion.
- By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.