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About the Role

As the Senior Creative Operations Lead, Brand, you will own how work moves through the Brand organization. You will design, evolve, and lead the operational systems that enable high-quality creative output across campaigns, content, events, video, and evergreen production on a global scale. You will operate as a highly senior individual contributor and strategic operator, acting as a trusted partner to Creative Directors, Associate Creative Directors, and Marketing leadership. Your work will bring calm to complexity, alignment across teams, and rigor to how creative work is planned, delivered, and sustained.

Responsibilities

Own and evolve the end-to-end creative operations model for the Brand team—from intake through launch
Define and continuously improve intake, briefing, resourcing, prioritization, and delivery processes
Serve as the senior point of accountability for how work flows across creative, production, and execution
Drive cross-Marketing alignment on operating models, expectations, and ways of working
Act as a strategic partner to Marketing, PMM, Events, Growth, and Regional teams
Partner with creative leadership to forecast workload, capacity, and resourcing needs
Balance internal teams, freelance support, and agency partners to enable scale and specialization
Set clear expectations around scope, timelines, and delivery—and hold teams accountable
Proactively identify risks, dependencies, and tradeoffs, guiding teams toward resolution
Navigate ambiguity and competing priorities with confidence, diplomacy, and decisiveness
Own and optimize Asana workflows, templates, SLAs, and reporting across Brand
Build scalable operational playbooks for campaigns, events, video, and always-on production
Identify and implement tools, automation, and AI-assisted workflows where they meaningfully improve speed, quality, or visibility
Ensure operational systems support both creative excellence and team sustainability
Oversee creative budgets, vendor spend, and forecasting in partnership with Finance
Lead agency onboarding, scoping, and procurement needs
Ensure financial rigor, transparency, and efficiency across Brand production
Partner with People, Finance, and Marketing leadership on org health, resourcing strategy, and long-term scale

Requirements

8–10+ years of experience in creative project management, creative operations, or production management
Proven experience leading operations for in-house creative or brand teams
Deeply fluent in creative workflows across brand, campaigns, video, motion, and events
Trusted communicator who can influence without authority
Thrives in fast-paced, high-growth environments
Operates as the operational authority for Brand Creative
Thinks in systems, not tasks; designs processes that scale
Influences without direct authority through trust, clarity, and consistency
Brings structure and calm to high-volume, high-visibility creative ecosystems
Balances strategic foresight with strong executional follow-through
Acts as a connective layer between creative ambition and operational reality

Location

New York
Austin
Berlin
Bucharest
Chicago
Dubai
Jakarta
London
Paris
San Francisco
São Paulo
Singapore
Seoul
Sydney
Tokyo
Remote

Work Type

Hybrid

Experience Level

Senior

Salary/Compensations

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $122,000 and $192,000/year, with an expected On Target Earnings (OTE) between $144,000 and $226,000/year (including bonus or commission).
Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.
In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

Benefits

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work®

About the Company

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™.
Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses.
Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement.
From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026.
Braze was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®.
Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

Equal Opportunity

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices.
We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran.
When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria.
If this sounds familiar, we encourage you to apply, as we’d love to meet you.
Our use of AI during the application review process may include the use of automated employment decision tools.
Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review.
Please submit any such request to our Talent Acquisition team at talentdata.privacy@braze.com promptly after applying.
A summary of the most recent bias audit results for such tool is available here.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.