Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
As the Parties & Guest Experience Lead, you will be responsible for providing a best-in-class guest experience. You will manage systems and processes to support Sales & Operations, assist with daily store operations, and help maintain a fun, inclusive atmosphere.
Responsibilities
- Provide a unique and entertaining guest experience from beginning to end, confirming reservations, welcoming guests, completing reservations and hosting parties.
- Work closely with store manager and assistant store manager to ensure teams are delivering top service and goals are achieved.
- Optimize the business through strong appointment management and partnership with the leadership team.
- Manage the appointment system, party process, and guest complaints in partnership with SM/ASM.
- Manage the party booking process, including emailing and invoicing, and ensure a great guest and employee experience.
- Take the lead on hosting parties, acting as the manager on duty, and ensuring guests' appointments deliver optimal experiences.
- Monitor daily, weekly, and monthly targets and KPIs to coach and develop the team.
Requirements
- 2+ years of experience in guest services, multi-tasking, and delegation.
- Leads by example with a can-do attitude and always goes above and beyond.
- Proficiency with POS systems, Excel, MS Word, Outlook, and Google Docs.
- Experience with appointment-based business and systems.
- Ability to identify opportunities within the team, coach, and work alongside management to execute training or follow-up.
- Comfortable in a fast-paced, high-volume environment.
- Ability to stand and walk for 6-8 hours per shift.
- Ability to occasionally lift and carry objects weighing 10-50 pounds.
- Ability to perform tasks involving bending, kneeling, squatting, and reaching both overhead and below shoulder level.
Skills
- Guest services
- Multi-tasking
- Delegation
- POS systems
- Excel
- MS Word
- Outlook
- Google Docs
- Appointment management
- Coaching
- Team development
Location
- Toronto, Queen Street West
Work Type
- Full Time
- 30+ hours per week
Experience Level
- 2+ years of experience
Salary/Compensations
- $18.00 - $19.50 CAD per hour
- Eligible to earn tips in addition to hourly rate ($7 - $9 CAD per hour estimated)
Benefits
- Paid time off and holidays
- Fantastic employee discount
- Opportunities for career growth and development
- A fun and supportive work environment
About the Company
- Lip Lab cultivates an environment that champions fun, self-expression and creativity.
- Deeply passionate about delivering exceptional, personalized service and crafting high-quality, custom products.
- Fosters an inclusive, positive, and safe environment for employees and guests.
Equal Opportunity
- Lip Lab is an equal opportunity employer that will always ensure our team grows with us.