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About the Role

The Housekeeping Manager oversees daily housekeeping operations to ensure a clean, safe, and welcoming environment. This role involves managing staff, coordinating schedules, maintaining high standards of cleanliness, developing cleaning procedures, monitoring inventory, and ensuring compliance with health and safety regulations. The manager collaborates with other departments to enhance guest satisfaction and operational efficiency, playing a critical role in the guest experience.

Responsibilities

Supervise and coordinate daily housekeeping activities to maintain cleanliness and orderliness in guest rooms, public areas, and back-of-house spaces.
Recruit, train, and evaluate housekeeping staff to ensure high performance and adherence to company policies and standards.
Develop and implement cleaning schedules, procedures, and quality control measures to optimize efficiency and effectiveness.
Manage inventory of cleaning supplies and equipment, ensuring timely procurement and proper usage to control costs.
Collaborate with maintenance and front office teams to address guest requests, resolve issues, and enhance overall guest satisfaction.
Ensure compliance with health, safety, and sanitation regulations, conducting regular inspections and addressing any deficiencies.
Prepare reports on housekeeping operations, staffing, and budget management for senior management review.

Requirements

High school diploma or equivalent.
Minimum of 3 years of experience in housekeeping or hospitality management.
At least 1 year of experience in a supervisory role.
Strong knowledge of cleaning techniques, chemicals, and equipment.
Ability to manage and motivate a diverse team effectively.
Excellent organizational and communication skills.

Skills

Leadership
Interpersonal skills
Organizational skills
Communication skills
Problem-solving abilities
Knowledge of cleaning techniques
Knowledge of safety regulations

Experience Level

3 years of experience in housekeeping or hospitality management
1 year of supervisory experience

Education Level

High school diploma or equivalent
Associate’s or Bachelor’s degree in Hospitality Management or related field (Preferred)
Certification in housekeeping management or related professional training (Preferred)