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About the Role
Seeking a communicative and collaborative Customer Support Underwriter to join our team. This role involves underwriting mid-term transaction requests (endorsements), documenting work, updating customer information, and communicating with agents via phone and e-mail. It's an excellent opportunity to start a rewarding career in underwriting.
Responsibilities
- Process endorsements and review billing transactions according to established department policies and procedures.
- Communicate and collaborate with internal and external stakeholders in a professional manner when additional information is needed, ensuring timely processing.
- Maintain detailed policy documentation and update customer information as necessary.
- Rate endorsements/transactions for multiple lines of business.
- Develop and maintain positive customer relations and coordinates with various functions within the company.
- Perform pre-underwriting tasks for policy transactions based on Company processing procedures and underwriting guidelines or complete preparatory work.
- Maintain acceptable productivity and quality levels established by management.
- Perform all tasks with direction of supervisor.
- Perform other duties as assigned.
- Conform with all corporate policies and procedures.
Requirements
- 0-2 years' agency or insurance company experience.
Skills
- Organization
- Detail orientation
Location
- Central New York
- NYC
- Dallas
- Charlotte
Work Type
- Full time
- Salaried
- Exempt
Experience Level
- 0-2 years
Education Level
- Associate's Degree preferred or other insurance training.
Salary/Compensations
- $40,800 - $57,000
Benefits
- Medical and Prescription Drug Benefit
- Dental Benefit
- Vision Benefit
- Life Insurance and Disability Benefits
- 401(k) Profit Sharing and Investment Plan
- Health Savings Account (HSA)
- Flexible Spending Accounts
- Tuition Assistance, Training, and Professional Designations
- Company-Paid Family Leave
- Adoption/Surrogacy Assistance Benefit
- Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance
- Student Loan Refinancing Services
- Business Travel Accident Insurance
- Matching Gifts program
- Paid Volunteer Day
- Employee Referral Award Program
- Wellness programs
- Personal Insurance Discount
About the Company
- Utica National Insurance Group has 1,250 employees countrywide.
- The corporate promise is to make people feel secure, appreciated, and respected.
- Utica National Insurance Group is an "A" rated $2.0B award-winning, nationally recognized property & casualty insurance carrier.
- Operating along the Eastern half of the United States, based in our Home Office in Central New York, with Regional Office locations including NYC, Dallas and Charlotte.
Equal Opportunity
- Utica National is an Equal Opportunity Employer.