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About the Role

As a Floor Leader, you will support the Store Management Team by driving sales, opening/closing the store, analyzing sales results, and leading training sessions. You will ensure an exceptional customer experience, a motivated staff, and operational excellence. Your role involves leading sales associates to achieve goals, fostering a positive work environment, and contributing to the company's mission of making the world a better place one soap at a time.

Responsibilities

Provide effective coaching and feedback to the sales team using StoreForce dashboard results.
Adjust shop floor structure to meet and exceed sales goals.
Take ownership of results and grow segment contributions to store sales.
Celebrate sales achievements with the team.
Lead by example in delivering a world-class customer experience, including product demonstrations.
Observe and listen to consultations, collaborate with the team, and strive to exceed daily sales goals.
Educate customers on Lush brand values and positions on ethical practices.
Increase product knowledge through continuous learning and make informed product recommendations.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Encourage open communication and actively listen to team members' perspectives on DEIB.
Foster a sense of belonging by promoting teamwork and valuing employee contributions.
Manage cash handling, including customer transactions, register operations, and deposit preparation.
Secure the store at the end of each day and take deposits to the bank as required.
Lead by example in attendance and punctuality, and encourage the same from all employees.
Monitor employee breaks to ensure they are taken as scheduled.
Review daily communications to ensure team members are informed and prepared for shifts.
Maintain a clean, organized, and visually appealing store.
Train the team on inventory best practices and fresh standards.
Support management with inventory tasks.
Make real-time adjustments to product displays based on sales and Visual Merchandising guidelines.
Support the management team in ensuring store compliance with company standards for operations, product integrity, workplace conduct, and health and safety.

Requirements

Minimum 1 year of experience in customer service and sales.
Minimum 1 year of experience in cash handling and opening/closing procedures.
Minimum 1 year of experience in supervisory roles involving coaching, feedback, and training.
Minimum 1 year of experience in problem-solving customer service issues in day-to-day operations.
Minimum 1 year of experience in a fast-paced team environment.
Knowledge and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.
Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French or other languages.

Skills

Sales coaching
Customer experience
Brand education
Product knowledge
Team development
Diversity, Equity, Inclusion, and Belonging (DEIB)
Cash handling
Store opening/closing
Time and attendance management
Visual merchandising
Inventory management
Policy and procedure adherence
Problem-solving
Communication

Location

Toronto Eaton Centre

Work Type

Part Time
20-29 hours per week

Experience Level

Supervisory experience
1 year minimum experience in specified areas

Salary/Compensations

$22-$22 CAD

About the Company

Lush Handmade Cosmetics is a company that focuses on ethical business practices, including Fighting Animal Testing, Ethical Buying, 100% Vegetarian products, Handmade items, and Naked Packaging.
Lush Handmade Cosmetics participates in E-Verify in certain US states.
Lush Cosmetics North America acknowledges operating on Indigenous territory across Turtle Island and is committed to reconciliation and decolonization guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92.

Equal Opportunity

Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples.
Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in ally ship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.