Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Family Service League is seeking a full-time Case Manager for a homeless shelter in Brentwood, NY. The Case Manager will be responsible for conducting client assessments, developing Independent Living Plans, linking clients with community-based service resources, and assisting clients in achieving self-sufficiency through advocacy, counseling, and resource referrals.

Responsibilities

• Complete new client intakes and explain shelter rules and regulations.
• Meet with clients a minimum of two times per week for face-to-face meetings.
• Develop and complete Independent Living Plans for assigned families bi-weekly.
• Complete Mental and/or Physical Impairment form with Independent Living Plan Violations.
• Complete SPA applications for eligible clients.
• Work collaboratively with Housing Specialists in finding permanent housing options.
• Conduct client safety inspections twice a week and address any safety issues.
• Address unit cleanliness and client hygiene, and assist clients in daily living skills development.
• Collaborate with the Office Manager on client shelter obligations.
• Work with clients in creating a budget to identify needs and obligations, incorporating upcoming shelter obligations.
• Review, complete, follow up, and submit FSL Client Incident Report to the Compliance Supervisor.
• Maintain and update resource database of social service organizations.
• Provide ongoing support and counseling for clients in reaching their goals.
• Foster inter-agency collaboration to assist in clients’ long-term stability.
• Maintain up-to-date documentation regarding client services in the Homeless Management Information System (HMIS) and client files.
• Complete monthly reports and submit documentation to DSS Housing Liaison.
• Attend scheduled Case Management team meetings, individual supervision, and trainings.
• Oversee the compliance of rules, regulations, and policies of the shelter.
• Set and observe appropriate boundaries with clients; observe client confidentiality and HIPPA protocols.
• Provide assessment, crisis intervention, and individual, family, and group services to children, youth, and families.
• Advocate for client needs.
• Provide transportation as needed.
• Work collaboratively with members of a larger treatment or service coordination team.
• Collaborate with Security to discuss and resolve client incidents.
• Read and understand the Policy and Procedure Manual.
• Read and respond to daily emails.
• Report to work during inclement weather and other relevant emergency situations as an essential employee.
• Perform other duties as assigned.

Requirements

• High school diploma required.
• Minimum of 2 years of experience in human services or related field preferred.
• Knowledge of the Suffolk County Department of Social Services preferred.
• Knowledge of human services and previous experience working with at-risk population preferred.
• Excellent interpersonal, verbal, and written communication skills required.
• Strong organizational and time management skills required.
• Proficient computer skills, including Microsoft Office required.
• Experience with HMIS, Google Apps, and web-based project management software preferred.
• Bilingual in Spanish preferred.
• Valid and clean NYS Driver's License required.
• Ability to sit and stand for extended periods.
• Ability to lift up to 10-15 pounds.
• Ability to go up and down stairs.

Skills

• Human services
• Working with at-risk populations
• Interpersonal communication
• Verbal communication
• Written communication
• Organizational skills
• Time management
• Microsoft Office
• HMIS
• Google Apps
• Web-based project management software
• Spanish
• Advocacy
• Counseling
• Resource referrals
• Client assessment
• Independent Living Plan development
• Crisis intervention
• Documentation
• Reporting

Location

• Brentwood, NY

Work Type

• Full-time
• Onsite

Experience Level

• 2 years of experience in human services or related field preferred

Education Level

• High school diploma required
• Bachelor’s degree in Human Services or related field preferred

Salary/Compensations

• $3,000 Sign-On Bonus!

Benefits

• $3,000 Sign-On Bonus!
• Health and Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Retirement Savings Plan with a 5% employer contribution
• Life and AD&D Insurance
• Generous PTO (paid time off)
• Up to 11 paid Holidays
• Paid Sick Leave
• Student Tuition Remission Program
• Employee Assistance Program (EAP)
• Company paid Short-Term and Long-Term Disability
• Employee Discounts

About the Company

• Established in 1926, Family Service League is a social services agency transforming lives and communities through mental health, addiction, housing, and essential human services with more than 60 social service programs in over 20 locations.