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About the Role

The Education Manager plays a key leadership role in supporting the delivery, quality, and consistency of education and training services across all Ready Willing and Able program sites. This role serves as a bridge between program strategy and day-to-day execution, ensuring that Adult Education and TABE Specialists are effectively supported, supervised, and aligned with departmental expectations. The Manager is responsible for strengthening instructional quality, participant engagement, and overall program consistency across The Doe Funds transitional sites.

Responsibilities

Directly supervise Adult Education and TABE Specialists across all program sites.
Provide ongoing coaching, guidance, and performance management to ensure staff effectiveness and growth.
Conduct regular observations of classes, TABE sessions, and participant interactions to ensure quality and consistency.
Support staff in strengthening facilitation skills, coaching techniques, and participant engagement strategies.
Lead regular team check-ins and contribute to a culture of accountability, communication, and continuous improvement.
Support oversight of Computer Essentials instruction across all sites to ensure consistency in delivery and participant experience.
Monitor TABE testing processes and ensure alignment with program expectations and participant flow.
Review Education and Training plans and case notes to ensure quality, accuracy, and alignment with participant goals.
Identify gaps in service delivery and implement improvements to strengthen program outcomes.
Support the development and standardization of procedures across the Education and Training team.
Conduct research on potential occupational training opportunities, including program structure, cost, stipend availability, and alignment with participant needs.
Analyze labor market trends and training outcomes to inform program recommendations.
Compile research and present findings to the Director of Education and Training to support decision-making.
Support updates to occupational training materials, including flyers and program information to ensure accuracy and clarity.
Work closely with Workforce Development staff to ensure alignment between education, training, and employment pathways.
Support communication and coordination across departments to strengthen participant experience and service delivery.
Participate in staff meetings, case conferences, and departmental planning discussions.
Step in to support classroom facilitation or TABE coverage as needed to maintain program continuity.
Support department presence at key program events, including Alumni BBQ, Alumni Dinners, and the annual Doe Fund Graduation.
Provide guidance to staff on post-program engagement strategies and participant follow-up.
Ensure high standards of documentation across the Education and Training team, including case notes, Education and Training plans, and participant tracking.
Monitor data entry within internal client tracking systems and external spreadsheets for accuracy and completeness.
Identify trends in participant data to inform program improvements and reporting.
Support reporting needs and data requests for leadership.

Requirements

Bachelor’s degree preferred.
Minimum of 2 to 4 years of experience in adult education, workforce development, or related field.
Proficient in Google Suite and Microsoft Office programs, including Excel, Word, PowerPoint, Outlook, Google Docs, Google Sheets, and Google Calendar required.
Prior supervisory or team leadership experience strongly preferred.
Strong understanding of adult learning principles and workforce development pathways.
Experience working with individuals impacted by homelessness, substance use, or the criminal justice system is preferred.
Strong organizational, analytical, and problem-solving skills.
Ability to manage multiple priorities across sites in a fast-paced environment.
Strong attention to detail with experience overseeing documentation and data quality.

Skills

Google Suite
Microsoft Office
Excel
Word
PowerPoint
Outlook
Google Docs
Google Sheets
Google Calendar
Adult learning principles
Workforce development pathways
Organizational skills
Analytical skills
Problem-solving skills
Attention to detail

Location

510 Gates Avenue Brooklyn

Work Type

Full-time

Experience Level

2 to 4 years
Supervisory or team leadership experience strongly preferred

Education Level

Bachelor’s degree preferred

Benefits

Medical and dental coverage
Paid participation in a retirement plan
Sick and vacation leave
Discount gym memberships
Paid holidays

About the Company

The Doe Fund is a leading New York City non-profit organization that operates the enormously visible Ready, Willing & Able (RWA) program, whose participants clean over 115 miles of streets and sidewalks every day.
With an $80 million budget, 500+ staff members, and 46,000 individual donors, The Doe Fund is nationally acclaimed as a work-based model for solving homelessness and criminal recidivism.
We empower people to break the cycles of homelessness, welfare dependency, substance abuse, and incarceration through innovative work and housing programs.
The Doe Fund is also one of New York City’s largest nonprofit developers of permanent affordable and supportive housing, with more than 1,900 units in operation or pre-development.

Equal Opportunity

We are an equal opportunity employer, and we highly encourage applications from candidates regardless of race, color, citizenship, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status, or any other category protected by federal, state, or local law.