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About the Role

Jordan Health is seeking a Receptionist to serve as the critical link between the patient and the care delivered by clinical and service staff, acting as the first point of contact. This role involves effectively registering patients, including insurance and demographic verification, and updating EHR fields.

Responsibilities

• Serve as the critical link between the patient and the care delivered by Jordan Health clinical and service staff as the first point of contact in person.
• Effectively register patients when presenting for an appointment including and not limited to insurance verification, demographic verification and updating required EHR fields.
• Ensure an environment which promotes an exceptional patient and team experience.
• Ensure patient flow to clinicians and team allows Jordan Health to serve optimal number of patients.
• Ensure Jordan Health is in full compliance with all requirements related to provision of care, including billing and reimbursements.
• Be a strong Jordan team player.

Requirements

• High School diploma or equivalent required.
• One year of directly related experience in a health care setting (such as medical secretary, medical receptionist, etc.) is strongly preferred.
• Two years working in a position requiring customer interaction, demonstrating the ability to handle competing priorities.
• Accurate keyboarding skills.
• Ability to use an office phone with special features.
• Knowledge of customer service principles and practices.
• Computer or business school training is highly desirable.
• Bilingual preferred.

Skills

• MS Office Applications (Word, Excel, Outlook).
• High level of accuracy when completing patient intake activities.
• Ability to be resourceful and proactive when issues arise.
• eClinicalWorks or other electronic health record preferred.
• Proven work experience as a Receptionist, Front Office Representative or similar role.
• Proficiency in Microsoft Office Suite.
• Hands-on experience with office equipment (e.g., fax machines and printers).
• Professional attitude and appearance.
• Customer service attitude.
• Tolerance for stressful situations.

Location

• Rochester, NY
• Canandaigua, N.Y.

Work Type

• Full-time

Experience Level

• One year of directly related experience in a health care setting
• Two years working in a position requiring customer interaction

Education Level

• High School diploma or equivalent

Benefits

• Medical
• Dental
• Vision
• Life insurance
• 403b retirement plan
• Professional Development allowance

About the Company

• Jordan Health is an independent FQHC, with Level III Patient-Centered Medical Home (PCMH) designation through the National Committee on Quality Assurance.
• Jordan Health receives funding from the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services.
• Jordan Health is a network of outpatient primary care offices with providers who follow a panel of patients.
• While independent, Jordan Health actively collaborates with the major hospital and healthcare systems in our operating area to provide a total safety net of healthcare services.

Equal Opportunity

• Jordan Health offers equal opportunities to all persons without regard to race, color religion, age, sex, disability, national origin, ancestry, citizenship, military or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics or genetic information, or any other status protected by law.