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About the Role
As a Customer Service Representative at Fred F. Collis & Sons, you will be the primary point of contact for clients, managing inquiries, generating leads, and ensuring customer satisfaction. We seek enthusiastic individuals with excellent communication and problem-solving skills.
Responsibilities
- Manage a high volume of incoming phone calls.
- Provide prompt and accurate information to customer inquiries.
- Assign or Transfer calls to the appropriate departments.
- Proactively generate leads that contribute to acquiring new customers.
- Qualify program leads, fuel leads, and service leads for priority scheduling.
- Set up and resolve issues related to customer accounts.
- Maintain and update customer databases with relevant information.
- Build sustainable relationships with customers through open and interactive communication.
- Coordinate effectively with internal departments to ensure seamless resolution of customer issues.
- Document notes for all communication thoroughly and in a timely manner.
- Keep detailed records of customer interactions, process customer accounts, and file necessary documents.
- Follow communication procedures, guidelines, and company policies.
- Check market pricing and provide updates as needed.
- Get degree days and enter them accurately.
- Determine delivery routes and send delivery tickets to the drivers.
- Manage payment programs and quote fuel pricing for delivery.
- Book preventative maintenance appointments and quote them to customers.
- Reschedule preventative maintenance appointments when necessary.
- Accurately post transactions for the Real Estate division in Quickbooks.
- Post Deposits in AP and reconcile bank statements at the end of the month.
- Organize lease agreements and invoices with the property manager.
- Screen incoming calls/inquiries and send them to the property manager.
Requirements
- Previous experience in customer service is preferred, but not required.
- Strong communication and interpersonal skills.
- Problem-solving ability and a proactive approach to customer issues.
- Familiarity with Google Drive, Hard Drives, and Customer Service Management Software is preferred, but not required.
- Ability to follow direction, continuously learn and take on new responsibilities as assigned.
Skills
- Communication skills
- Interpersonal skills
- Problem-solving
- Google Drive
- Hard Drives
- Customer Service Management Software
Location
- Remote
- In person
Work Type
- Full-time
- On-Call
Experience Level
- Entry Level
Benefits
- Medical Insurance & HSA available
- 401(k) with company match up to 4%
- Paid Time Off / 6 Paid Holidays
- Company Paid LTD and Life Insurance
- Vacation reimbursement
About the Company
- Fred F. Collis & Sons is committed to delivering excellent service standards and maintaining high customer satisfaction.