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About the Role

The Human Resources Business Partner (HRBP) plays a critical role in supporting operational leaders, EMTs, paramedics, dispatch staff, fleet personnel, and administrative teams in a fast-paced, 24/7 emergency response environment. You’ll be in the middle of the action — coaching leaders, solving real problems, elevating the employee experience, modernizing processes, using data to influence decisions, and helping shape the overall future of what HR looks like at Monroe Ambulance.

Responsibilities

Partner directly with operations leaders who manage EMTs, paramedics, and dispatch teams.
Translate business needs into smart, scalable people strategies.
Use workforce data (turnover, engagement, scheduling patterns, retention) to drive real conversations.
Act as a coach, challenger, and trusted advisor to managers.
Support the rollout of new HR systems, tools, and processes.
Identify and redesign outdated, inefficient, or reactive HR elements.
Assist in improving onboarding, development, engagement, and retention processes.
Contribute to building a proactive People function.
Coach leaders through difficult conversations.
Elevate manager capability rather than solely solving problems for them.
Help create a culture of accountability and respect in a high-intensity environment.
Conduct investigations with fairness and confidence.
Complete stay interviews with employees to understand culture trends.
Partner with hiring managers to attract and secure top talent.
Assist with recruiting strategy, candidate screening, interviewing, and offer development.
Improve the hiring experience for both managers and candidates.
Support workforce planning initiatives to meet growth and operational demands.
Support succession planning, leadership development, and performance management.
Identify skill gaps of leaders and employees, and help implement meaningful training.
Ensure compliance with employment laws and healthcare regulations.
Partner with Safety and Compliance to protect people and patients.
Coordinate leaves of absence and worker’s compensation per applicable laws.
Proactively identify and mitigate risks.
Support day-to-day benefits administration including enrollments, status changes, and employee education.
Help communicate benefits effectively to employees.
Use benefits and total rewards data to improve retention and employee satisfaction.
Contribute to modernizing the total rewards strategy as part of the broader HR transformation.
Perform other duties as assigned.

Requirements

Bachelor’s Degree in Business Administration, Human Resources Management, or related field.
4+ years of progressive HR experience (HRBP or strong HR Generalist background).
Ability to build relationships with frontline and leadership teams.
Comfort supporting hourly, shift-based, or 24/7 operations.
Confidence in managing employee relations independently.
Strong knowledge of employment laws, HR best practices, and HR data analytics.
Data curiosity and ability to use numbers to tell a story.
High emotional intelligence and ability to build credibility quickly.
Experience in healthcare, emergency services, logistics, or high-growth environments is a plus.
Ability to travel occasionally to local events.

Skills

HRBP
HR Generalist
Employee Relations
Recruiting
Workforce Planning
Succession Planning
Leadership Development
Performance Management
Compliance
Benefits Administration
Total Rewards
Data Analytics
Change Management
Transformation

Location

Rochester, NY 14606

Work Type

Full-Time
Exempt
Hybrid

Experience Level

4+ years of progressive HR experience

Education Level

Bachelor’s Degree in Business Administration, Human Resources Management, or related field

Salary/Compensations

$72,000 - $87,000

Benefits

Family-friendly environment
Opportunity to support the local community
24/7 emergency response environment
Coaching leaders
Solving real problems
Elevating the employee experience
Modernizing processes
Using data to influence decisions
Shaping the future of HR
M-F 9/80 schedule (every other Friday off)
Occasional flexibility to support a 24/7 operation or community events
HR certifications can be earned while growing with the company
Visibility to, and work with, all levels of leadership
Opportunity to build, not just maintain
Mission-driven organization
Experience in change management, transformation, and operational HR at scale

About the Company

Monroe Ambulance offers a family-friendly environment where you can support your local community.
All departments work together as a team to live out our core values: quality, compassion, and integrity.

Equal Opportunity

Monroe Ambulance is an equal opportunity employer that is dedicated to promoting a culture of inclusion and diversity.
We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.