Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Client Advisor role is central to Vilebrequin's growth, focusing on cultivating and strengthening client relationships. As a Brand Ambassador, you will embody the Vilebrequin mindset, sharing brand heritage through storytelling and creating enthusiasm for collections. Your goal is to transform store visits into memorable luxury shopping experiences.

Responsibilities

• Immediately welcome customers and proactively offer assistance.
• Provide a dynamic service presence to each location.
• Ask appropriate questions to identify customer needs and provide guidance.
• Direct customers to the appropriate area based on store layout and merchandise.
• Foster a welcoming, fun, encouraging, and energetic customer environment.
• Create a positive work environment through collaboration.
• Consistently achieve personal and store sales goals.
• Serve clients according to Vilebrequin's selling ceremony (WE SELL SUN).
• Deliver luxury clienteling for the best in-store and digital customer experience.
• Communicate collection details to clients.
• Ensure customer wish lists are current and notify customers of product arrivals.
• Exceed individual KPI targets (ADS, UPT, Email Capture, Name Attachment Rate, Women's Sales, Top to Bottom).
• Adhere to all corporate customer service policies.
• Demonstrate effective communication with customers, coworkers, and managers.
• Lead by example and positively influence others.
• Support store operations including processing deliveries and transfers.
• Merchandise goods on the sales floor and maintain visual standards.
• Execute correct POS processes, including cash handling and register operations.
• Adhere to all operational policies and procedures.
• Safeguard company property.
• Maintain standards of cleanliness and organization.
• Responsible for opening and closing the store.
• Demonstrate a high level of energy and ability to multi-task in a fast-paced environment.
• Understand customer concerns and determine solutions with limited supervision.

Requirements

• High School Diploma/Equivalency Required.
• 2-3 years of experience in a customer-facing role with a focus on sales, preferably in a luxury or hospitality setting.
• Desire to work in a retail setting with a focus on sales.
• Passion for luxury product with an appreciation for design.
• Entrepreneurial spirit.
• A professional, welcoming character and presentation.
• Ability to generate customer delight.
• Client-oriented with an excellent sense of service quality.
• Excellent communication skills.
• Strong attention to detail.
• Ability to work autonomously.
• Strong problem-solving skills.
• Displays strong organizational skills and follow-through.
• Technologically savvy.
• Ability to work a flexible schedule based on business needs, including mornings/evenings, weekends, and holidays.
• Lift and/or move up to approximately 50 pounds frequently.
• Bending/stooping/kneeling required frequently.
• Climbing ladders occasionally.
• Routine standing for duration of shift (up to 8 hours).

Skills

• Sales
• Luxury retail
• Hospitality
• Clienteling
• Communication
• Attention to detail
• Problem-solving
• Organization
• Technology
• Foreign Languages (a plus)

Location

• Onsite

Work Type

• Full-time

Experience Level

• 2-3 years

Education Level

• High School Diploma/Equivalency

Benefits

• Generous employee discount
• 401k plan with an employer contribution
• Weekly Sales Bonus Structure
• Tax-free commuter benefits
• Employee referral program

About the Company

• Vilebrequin is a brand where every day feels like a holiday.
• The company focuses on safeguarding brand growth and longevity through client relationships.