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About the Role

Skate Hosts are the friendly faces of the rink, creating a safe, fun, and welcoming environment for all skaters. This highly visible, guest-facing role is perfect for those who love the ice, enjoy helping others, and have great energy. Skate Hosts are responsible for monitoring the ice, assisting guests, and maintaining a positive atmosphere while ensuring all safety procedures are followed. This position is based outdoors at the iconic Winter Village at Bryant Park Ice Rink.

Responsibilities

Actively monitor skaters on the ice and help maintain a safe and enjoyable experience for everyone
Greet guests with warmth and enthusiasm; offer guidance and support as needed
Provide exceptional guest service both on and off the ice
Politely educate skaters about rink rules and encourage compliance to maintain a safe environment
Alert management to any unsafe or potentially hazardous ice conditions
Execute policies and procedures professionally and accurately
Assist guests during incidents or falls and contact management when necessary
Professionally resolve guest concerns and complaints and/or direct to appropriate Manager
Monitor and assist in maintaining the cleanliness and safety of the ice and surrounding area as needed, especially during inclement weather
Assist with special events, including set-up, monitoring, and clean-up as required
Participate in all training sessions and team member meetings to support team communication and alignment on goals
Assist other departments as necessary
Professionally execute all other duties as assigned by management

Requirements

Must be willing to test for Fire Guard Certification
Must be at least 18 years of age
Must be an intermediate-level skater or better
Must be available to work evenings, weekends, and holidays - No exceptions
Comfortable skating for extended periods (4-8 hours per shift)
Enthusiastic, reliable, and team-oriented, with excellent interpersonal skills
Ability to maintain focus in a high-volume, fast-paced environment and stressful situations
Must have excellent guest service skills
Must be able to lift 40 pounds waist high
May be required to sit or stand for extended periods of time, whether indoors or outdoors, and squat, stoop, or bend into awkward positions while performing job functions
Must be able to skate for extended periods
Must be able to work in cold and inclement weather for prolonged periods of time
Pushing and pulling heavy objects across the ice while skating backwards

Skills

Guest service skills
Interpersonal skills

Location

New York City, NY

Work Type

Seasonal
Part-time

Experience Level

Previous experience as a Skate Host or in a similar role is preferred

About the Company

Bank of America Winter Village at Bryant Park is a premier event and attraction held annually in the heart of Manhattan.
You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.
Bank of America Winter Village at Bryant Park is managed by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company.
SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities.
We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth.
Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.
SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice.
Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service.
We are growing rapidly and looking for high performers at every level to grow with us.