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About the Role

Spotlight Media is seeking a Senior Account Manager to lead strategy, P&L, and execution for flagship TikTok Shop clients. This high-impact, client-facing role involves managing a team, building scalable systems, and driving client growth and success in the social commerce space.

Responsibilities

• Lead full-funnel TikTok Shop growth strategies including assortment, pricing, promotions, content, live events, and creator/affiliate programming.
• Set and achieve quarterly GMV, ROI, and margin goals.
• Conduct regular WBRs and QBRs, translating performance into actionable insights.
• Identify opportunities for client expansion, upsells, and scope evolution.
• Build and operationalize affiliate/creator programs, including commission structures, contracts, and KPIs.
• Align creators with client goals, promotional calendars, and content strategies.
• Lead live shopping events end-to-end, including scripting, host selection, pin strategies, and post-event analysis.
• Partner with creative teams to optimize content for conversion.
• Align shop inventory, attribution, and catalog with ad campaigns.
• Build and interpret dashboards, analyze funnel drop-offs, and test hypotheses.
• Translate raw data into client-facing narratives and recommendations.
• Coordinate internally between client, brand, and TikTok teams.
• Escalate issues, remove roadblocks, and ensure alignment.
• Mentor junior team members, build scalable playbooks, and improve execution standards.

Requirements

• 3–6+ years’ experience in e-commerce marketplaces, digital commerce operations, or social commerce.
• Preferred: Hands-on operator experience in TikTok Shop (Seller Center, creator marketplace, live commerce, or shop ads).
• Proven track record of owning revenue/growth targets (GMV, AOV, margins).
• Analytical depth, comfortable in Excel/Sheets and with dashboards/reporting tools.
• Exceptional client communication, executive storytelling, and negotiation skills.
• Comfortable in ambiguity and charting a path forward with little precedent.
• Experience leading or mentoring junior team members.
• Proven ability to cross-sell/upsell clients.

Skills

• TikTok Shop
• E-commerce
• Digital Commerce Operations
• Social Commerce
• Client Relationship Management
• Strategy Development
• P&L Management
• Performance Analysis
• Affiliate Marketing
• Creator Management
• Live Shopping Events
• Content Optimization
• Paid Media
• Data Analysis
• Executive Storytelling
• Negotiation
• Mentorship

Location

• New York City, NY

Work Type

• Onsite
• Full-time

Experience Level

• Senior
• 3-6+ years

Benefits

• Competitive compensation
• Health benefits
• Performance-based bonuses

About the Company

• Spotlight Media is a leading TikTok Shop Partner agency focused on scaling brands through custom strategies on TikTok Shop.
• They believe the future of e-commerce is social and are building a team of high-agency individuals who thrive on ownership, autonomy, and speed.
• The company offers a high-performing, entrepreneurial culture where ambitious individuals can pioneer new initiatives and scale business verticals.
• Spotlight Media has a culture of taking bold bets and encourages employees to build new ventures.
• The agency provides trust, resources, and runway for employees to redefine possibilities for leading brands.