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About the Role

Office Coordinators handle routine office work and administrative responsibilities, and assist with planning and coordinating community events and activities.

Responsibilities

• Greet and establish rapport with guests, current and prospective residents.
• Field community comments, suggestions, and complaints to the Community Manager.
• Prepare and distribute resident and community communications, including rule reminders, violation notices, rent increase letters, delinquency notices, eviction paperwork, lease addendums, and renewals.
• Collect and post resident security deposits, processing fees, rent, inspection, application, or other miscellaneous fees in Yardi.
• Record fees in proper accounts and issue receipts.
• Complete and reconcile community reports, including accounting reports, community traffic reports, and community activity reports.
• Maintain records and files in accordance with the Operations Manual.
• Perform general administrative functions such as answering phones, typing, copying, faxing, and filing.
• Review and code invoices and statements for Community Manager approval.
• Schedule clubhouse rentals and process rental fees.
• Ensure office supplies are sufficiently stocked and prepare supply orders.
• Make collection calls for site rental payments as directed by the Community Manager.
• Submit bad debt files to collections.
• Process resident move-ins and move-outs in accordance with the Operations Manual.
• Assist with planning and coordinating resident relations events and activities.
• Assist with the preparation of marketing materials, including brochures and flyers for homes for sale, community events, and other community-related information.
• Refer sales prospects to the Community Manager and enter prospect information into Yardi.
• Assist prospective residents by checking the status of Sun Homes inventory.
• Review new and pre-owned home listings, show homes to prospective residents, and assist with rental applications.
• Forward customer service requests to the Community Manager.
• Complete new move-in incentive requests for non-Sun Homes deals.
• Coordinate with the Underwriting team to obtain approvals on prospective resident applicants.
• Track all approvals and denials.
• Maintain the petty cash fund and record expenditures.
• Prepare bank deposit slips and deposit funds.
• Make daily bank runs as needed.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED
• 2 years of administrative experience
• Excellent written and verbal communication skills
• Strong customer service skills
• Excellent problem-solving skills
• Intermediate computer proficiency
• Professional appearance
• Valid driver's license

Skills

• NetSuite
• Property management office experience

Experience Level

• 2 years

Education Level

• High School Diploma or GED

Salary/Compensations

• $18-$20 per hour

Benefits

• Comprehensive Medical and Prescription coverage with 4 plan options
• Comprehensive Dental and Vision Plans
• On-Site Fitness Center
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life, Accidental Death & Dismemberment Insurance and Dependent Life
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Employee Assistance Program
• Identity Theft Insurance
• Legal Assistance Plan
• Pet Insurance
• Tuition Reimbursement program
• Vacation RV Site Discounts
• Team Member Perks & Discounts program
• Up to six weeks of paid parental leave
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty

About the Company

• Sun Communities is an industry-leading organization.
• We challenge, inspire, reward, and transform our team members.
• We place a high priority on our team members.
• We offer great pay, advancement opportunities, paid time off, great benefits, and flexibility.