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About the Role

The Senior Lead Product Manager is responsible for evaluating and determining the product(s) and/or features to be built and delivered to customers. This role will build, align, and motivate a cross-functional team to develop a common understanding of customer pain points and drive innovative solutions.

Responsibilities

• Builds the right cross-functional team to obtain a common understanding of customer pain points, empathy and excitement for solving customer issues and driving product revenue.
• Articulates product strategy and vision across the enterprise across multiple products.
• Brings the customer viewpoint to the product design process with a demonstrated competency to actively listen to customer feedback across all touchpoints and channels.
• Routinely leverages customer feedback into insights.
• Builds products and services that delight and inspire.
• Works closely with marketing, research, analytics, design and development partners, uses technical savvy and customer insights to develop real world solutions working in a highly collaborative environment.
• Uses insights about the market and industry to drive development of value-added solutions for customers.
• Oversees the integration of strong risk and security controls.
• Ensures compliance to laws and regulations.
• Works directly with technologists to deliver market solutions.
• Clearly defines requirements, grooms user stories, motivates technical teams and partners with technology closely.
• Defines editorial standards, coordinates cross-functional reviews, and maintains a unified documentation strategy.
• Leads the evolution of the documentation platform, manages the vendor relationship, and incorporates developer-focused features while staying current with API/SDK ecosystem trends.
• Integrates modern tooling into the docs portal, collaborates with engineering and DevRel to streamline the developer journey, and defines metrics to improve onboarding, adoption, and satisfaction.

Requirements

• Must independently possess the eligibility to work in the United States, for any employer, at the date of hire.
• Position is ineligible for employment Visa sponsorship.
• Demonstrated experience in design thinking and agile development process and methodology.
• Demonstrated leadership experience and cross functional collaboration experience.
• Proven experience in and passion for building and delivering great products.
• Demonstrated experience in setting a product strategy, roadmap and in meeting product revenue targets.
• Excellent listening and execution skills.
• Background and drug screen required.
• Candidates responding to this posting must independently possess the eligibility to work in the United States at the date of hire.

Skills

• Design thinking
• Agile development process and methodology
• Leadership
• Cross-functional collaboration
• Product strategy
• Roadmap development
• Product revenue targets
• Listening skills
• Execution skills
• Documentation Quality & Governance
• Developer Experience & Platform Ownership
• Developer Tools & Productivity Enablement

Location

• Scottsdale
• San Francisco
• Chicago
• New York
• Phoenix, AZ
• Washington, DC

Work Type

• Hybrid

Experience Level

• Senior
• 9 or more years of progressive related work experience OR post-secondary degree and at least 4 years of related work experience

Education Level

• Bachelors degree
• Master’s degree

Salary/Compensations

• $150,000 - $200,000 (Phoenix, AZ/ Chicago, IL / Washington, DC)
• $180,000 - $240,000 (New York, NY/ San Francisco, CA)

Benefits

• Discretionary incentive plan
• Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans
• Company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

About the Company

• Early Warning has powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more.
• As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Equal Opportunity

• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
• Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws.
• The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.