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About the Role

The Payments Services Technology team is responsible for the IT systems that facilitate payments processing, sanctions screening, and the clearing and settling of all payments via SWIFT and in-country Domestic Payment schemes. Payment infrastructure allows customers and clients to move funds freely and fast across the globe, pay suppliers, credit salaries, pay taxes directly to authorities and transfer money via multiple channels.

Responsibilities

Own and drive the engineering strategy and delivery quality for GPS.
Work with engineering leadership to define the roadmap for a new scalable architecture.
Ensure architectural and code quality, track technical and architectural risk.
Accountable for application design, development, testing, and production implementation.
Ensure a strong operating environment for high-quality delivery, faster time-to-market, and continual productivity improvements.
Provide thought leadership on DevOps and AI development methodologies, innovation, and transformation.
Manage the required cross-skilling and re/up-skilling of the organization.
Manage various senior management stakeholders across Technology, Ops, and Business teams.
Build capability for effective engagement and execution, and thought leadership for wider adoption of DevOps/Agile, APIs, and reusable services.
Lead and drive a proactive risk management culture.
Demonstrate ownership and accountability in a matrix-based environment.
Own planning and tracking of financial forecasts and resource planning.
Ensure optimal use of resources for attaining financial goals.
Develop and manage high-performing engineering teams.
Develop talent and leadership at all levels.
Attract, develop, and retain talent across delivery leadership and technical/functional SMEs.
Lead performance management, including compensation, progression, and reward & recognition globally.
Provide SME knowledge in cloud-based micro-service architecture, resiliency, capacity, and supportability.
Collaborate with engineering and support leads to provide a secure and resilient framework for payments services.
Partner with the GPS AI lead to develop an AI-enabled PDLC and scale it.
Build strong working relationships with technology leadership, Payments Operations, and product owners.
Analyze and address/fix delivery issues in a timely manner.
Lead and provide direction and guidance to the delivery team.
Responsible for communications to stakeholders and Payments Services management, and any escalations.
Actively participate in and own support activities covering stability, efficiency, and improvement initiatives.
Lead and manage regional IT Service Management teams and liaise with Regional Payments Operations teams.
Drive automated security patching across the GPS estate.
Help prioritize RTB efficiency initiatives.
Support the management of cyber security threats and audits.
Effectively manage audit items and ensure their timely closure.

Requirements

13+ years of leadership experience in technology and architecture.
Experience preferably in Banking and financial services (Payments is a plus).
Understanding of API technology, containerization, and microservices.
Exposure to regulatory requirements and demands is desirable.
Experience managing/influencing dev teams including managers, engineers, designers, vendor resources across multiple locations and geographies in a matrix model.
Ability to effectively drive and lead change in a global organization.
Strong knowledge and experience of managing financial, operational, market, and regulatory drivers impacting complex and dynamic technology environments.
Strong understanding of global technology trends, especially in the Payments domain.
Sound experience of building, leading, developing, and retaining high-performing teams.
Effective decision-making, influencing, critical thinking, and problem-solving skills.
Strong business and technology acumen.
Proven experience in building a vision and developing strategy supporting the vision.
Strong written and verbal communication skills.

Skills

DevOps
AI development methodologies
Agile
APIs
Reusable services
Cloud-based micro-service architecture
Resiliency
Capacity
Supportability
API technology
Containerisation
Microservices
Cyber security threats
IT Service Management

Location

Global

Work Type

Full-time

Experience Level

13+ years leadership experience

About the Company

The Payments Services Technology team is based across 10 countries.
At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.
We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.
We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

Equal Opportunity

Being open to different points of view is important for our business and the communities we serve.
At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.
We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.
We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.