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About the Role
Mobile Associates (MA) act as brand ambassadors, building excitement for T-Mobile products and services. This learning role prepares associates for advancement to Mobile Expert by developing expertise in customer needs and technology solutions.
Responsibilities
- Serve customers and build loyalty by assisting with their shopping journey, exploring individual needs, and providing hands-on demonstrations of the latest technology.
- Offer personalized solutions beyond basic device and service plans, including accessories and IoT devices.
- Approach service and sales with composure, integrity, and compassion.
- Utilize digital tools to demonstrate network coverage and the benefits of T-Mobile plans and services.
- Complete training on T-Mobile's in-store experience, new skills, processes, systems, and resources.
- Maximize shift time by seeking information on wireless and technology innovations between customer interactions.
- Partner with T-Mobile employees across channels to collectively own the customer experience, resolve issues, and create a seamless environment.
- Identify and hand off small business leads.
- Support team initiatives and foster an inclusive environment.
Requirements
- High School Diploma/GED required.
- 6 months of customer service and/or sales experience, retail environment preferred.
- Passionate customer advocate with the desire to be yourself when connecting and having fun doing it.
- Competitive drive and proven ability to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.
- Effective at balancing customer needs and performance goals.
- Must be fluent in English and Spanish.
- At least 18 years of age.
- Legally authorized to work in the United States.
Skills
- Customer service
- Sales
- Technology demonstration
- Digital tools utilization
- Communication
- Problem-solving
- Teamwork
- English fluency
- Spanish fluency
Location
- In-store
Work Type
- Full-time
- Part-time
Experience Level
- Entry-level
Education Level
- High School Diploma/GED
Salary/Compensations
- $21.50 per hour base pay
- $5.00 per hour training pay
- Annualized incentive target of $18,000/year for Mobile Expert role
- Guaranteed to earn $20/hour inclusive of base pay and incentives
- Eligible for Annual Stock Grant
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- 401(k)
- Employee stock grants
- Employee stock purchase plan
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short-term disability
- Long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs
About the Company
- T-Mobile invests in its employees through a Total Rewards Package, ensuring competitive compensation and wealth-building opportunities.
- The company fosters a culture of growth and opportunity, viewing the career path as a 'jungle gym of possibilities'.
Equal Opportunity
- T-Mobile USA, Inc. is an Equal Opportunity Employer.
- Employment decisions are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.
- Discrimination, retaliation, or harassment based upon protected factors is inconsistent with company values and will not be tolerated.
- Reasonable accommodation is available for individuals with disabilities during the application or interview process.