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About the Role

As a DeWALT Customer Service Representative, you will be part of our T&O Commercial team, handling customer inquiries, processing orders, and resolving product or service issues. This role involves both in-person and phone interactions to drive sales and ensure customer satisfaction.

Responsibilities

• Handle pricing, identifying all items as a catalog number and description, verifies quantity, and extending all items on customer orders.
• Attract potential customers by answering product and service questions; drives incremental sales and suggests other products and services.
• Conduct customer sales and service both at the counter and via phone.
• Service customers on product application, features, benefits and proper handling and maintenance.
• Make sales of services, programs and products to customers.
• Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.

Requirements

• Ability to work Monday through Friday full-time with additional hours as needed to meet customer demands.
• Experience reading schematics and determining parts needed for specific tool repairs.
• Experience in a customer-facing role within a Retail/Service environment.
• A high degree of integrity and accountability.
• Dependability, reliability, and the ability to work with minimal supervision.

Skills

• Bilingual proficiency preferred
• Superior customer service and salesmanship skills.
• Excellent skills in Microsoft applications, including Excel, Power Point, Word, Outlook.

Location

• Queens, NY

Work Type

• On-site
• Full-time

Experience Level

• Entry Level

Salary/Compensations

• $22/hr
• $20.00 - $23.00 per hour

Benefits

• Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement.
• Discounts on Stanley Black & Decker tools and other partner programs.
• Paid vacation, holidays & personal days.
• Retirement benefits.

About the Company

• We are the World’s largest tool company, industry visionaries solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative.
• We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet.
• We have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.
• Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe.
• Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker.
• Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history.

Equal Opportunity

• All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.
• If you require reasonable accommodation to complete an application or access our website, please contact us at (860) 827-3923 or at accommodations@sbdinc.com.
• Know Your Rights: Workplace discrimination is illegal (eeoc.gov)