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About the Role

The Hospital Services Representative is a key component of the patient/family experience, creating a positive first and last impression. This role provides the highest level of patient engagement, attention, assistance, and service from the moment patients and guests enter our facilities to the moment they depart. The Representative pro-actively builds partnerships with colleagues across departments for the benefit of patients and families.

Responsibilities

Delivers exceptional customer service to patients, students, guests, staff, and colleagues.
Greets guests and consistently displays a positive, welcoming, friendly, caring, attentive, and courteous attitude.
Provides information and resources via telephone or in person.
Complies with Blue Coat Ambassador (BCA) etiquette standards.
Presents a professional and positive public image and communication style.
Creates a professional image by adhering to BCA Uniform Standards.
Maintains a clean and safe work environment.
Maintains and cleans equipment used for transport/escort between uses.
Reports or removes any defective transport/escort equipment.
Maintains statistical data (in-person and phone assists, transports, escorts) and enters information into daily logs.
Submits data reports on time.
Relays service needs in a timely manner.
Contacts Security as needed to handle challenging situations.
Takes initiative to assist with wheelchair/equipment searches and lunch coverage.
Demonstrates dignity and respect for patient and family knowledge, values, beliefs, and cultural background.
Provides information sharing, ensuring patients and families receive timely, complete, and accurate information.
Encourages patient and family participation in care and decision-making.

Requirements

Minimum 2 years face-to-face customer service required.
BLS-I - Basic Life Support - Instructor
BLS - Basic Life Support
ARC-BLS - Amer Red Cross Basic Life Support
BLS-P - Basic Life Support-Provisional (30 Days)

Skills

Customer Service
Communication
Data Management
Teamwork

Location

Day (United States of America)

Work Type

Full-time

Experience Level

2+ years of face-to-face customer service experience

Education Level

High School Diploma / GED
Associate's Degree (Preferred)

About the Company

Wellstar's mission is to enhance the health and well-being of every person they serve.
They are a shining example of what's possible when professionals dedicate themselves to making a difference in the healthcare industry.
They are the most integrated health system in Georgia.
They value collaboration, innovation, and dedication.