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About the Role
Shriners Children’s is seeking a Corporate Therapy Services Coordinator - Patient Access to lead locations in daily operations for scheduling, intake, and registration within therapy services and rehabilitation departments. This role monitors performance related to patient access goals and collaborates with stakeholders to develop a sustainable therapy services model.
Responsibilities
- Optimizes outcomes and workflows for all patient interactions with patient access to reduce waste, barriers to care, and cancellation/no-show rates
- Ensures work queues are addressed in a timely manner and flexes resources to assist when necessary
- Assists sites in maximizing and keeping scheduling templates current to maximize therapists’ availability and patient’s access to care
- Measures and assists locations in minimizing cancellation and no-show rates by implementing system standards
- Works with authorization and revenue cycle to ensure workflows secure authorization for treatments rendered
- Manage patient access employees remotely as assigned
- Assists in technical testing of Epic upgrades and optimizations to reduce downtime and break-fixes upon implementation
- Works closely with the Corporate Manager of Therapy Services – Clinical Operations to optimize the patient experience from check-in to departure
- Assists the Corporate Manager of Therapy Services – Clinical Operations in obtaining and maintaining reports related to system key performance indicators
Requirements
- 5 years of experience in intake, scheduling, and registration in healthcare
- Experience in using Epic for intake, scheduling, and registration
- Ability to document workflows and develop guidelines for patient access personnel
Skills
- Visio or a related workflow tool
- Management of patient access employees
- Educational role
Location
- Remote
Work Type
- Full-time
Experience Level
- 5 years of experience
Education Level
- Bachelor's Degree
Salary/Compensations
- $73,569.60 - $110,344.00
About the Company
- Shriners Children’s is an organization that respects, supports, and values each other.
- Named as the 2025 best mid-sized employer by Forbes.
- Engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact.
- Foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking.
- Compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.
- With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status.