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About the Role

As the Automotive Front Desk Receptionist, you are the front-line representative for the dealership, responsible for greeting customers and directing them appropriately while maintaining a professional and friendly demeanor.

Responsibilities

• Greet showroom customers and determine the nature of their visit.
• Direct customers to the correct department, notify the appropriate salesperson that a customer is waiting, or introduce the customer to a salesperson.
• Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
• Enter data into computer operated prospect tracking system.
• Manage switch board.
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
• Take thorough messages indicating the caller’s first and last name, company name if applicable, the time, and the message the caller wishes to leave.
• Communicate messages to all appropriate parties in a timely manner.
• Provide basic information to callers who have general inquiries.
• Update and distribute company telephone roster when necessary.
• Perform clerical duties and accounting duties as assigned by controller or GSM.
• Serve as showroom greeter.
• Make transaction receipts for sale and service department.
• Administer dealer tags and gas tickets.

Requirements

• Must be able to speak clearly and pleasantly on the telephone and convey the image of professionalism and competence to callers and in-person customers.
• Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers.
• Requires the ability to sit for long periods of time.
• Be able to work in a fast-paced environment.
• Be a team player.
• Must be able to pass pre-employment screen (background).
• Employment is subject to termination if dealership rules & regulations are violated.

Skills

• Strong communication skills with both customers and DARCARS employees
• Demonstrated commitment to customer service
• Previous customer service experience preferred but not required

Location

• Mount Kisco

Work Type

• Full-Time
• Onsite

Benefits

• Comprehensive Benefits Plan including 401k
• Employee discounts on vehicle purchases, parts and service repairs
• Opportunities to join our community service initiatives
• Internal career advancement opportunities

About the Company

• DARCARS Lexus of Mount Kisco is a dealership.

Equal Opportunity

• We are an equal opportunity employer & drug-free workplace.
• Employment is on an at-will basis.