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About the Role

Join our dynamic banking team and lead with excellence! As the Assistant Branch Manager, you will support the Branch Manager in orchestrating seamless branch operations, fostering a trusted environment, and elevating the customer experience. This role offers the chance to influence our community's financial well-being and grow professionally within a reputable institution.

Responsibilities

• Step into the Branch Manager’s shoes during their absence, managing staff, and maintaining smooth day-to-day operations.
• Oversee Head Teller and Teller teams, fostering a culture of excellence and accountability.
• Build a strong branch identity, promote sales initiatives, and champion exceptional customer service.
• Personally connect with clients and prospects, resolving issues efficiently, and ensuring satisfaction aligns with our high standards.
• Review and approve transactions such as large check cashing, bank checks, and ledger entries, while maintaining strict adherence to policies.
• Strive to meet and exceed branch performance metrics, focusing on operational controls, security, and regulatory compliance.
• Continually enhance banking acumen and sales techniques through training, workshops, and ongoing education.

Requirements

• High School Diploma or equivalent
• Proven supervisory and leadership experience
• Strong customer service background
• Cash handling expertise
• Excellent verbal communication skills
• Fluent in English; bilingual a plus
• Access to reliable transportation
• Well-organized and adept at managing multiple priorities
• Team-oriented with the ability to thrive in collaborative environments
• Ability to lift 10–20 lbs., stand for extended periods.

Skills

• Residential mortgages
• IRA services
• Personal banking products

Work Type

• Full-time

Experience Level

• Supervisory Role: Yes

Education Level

• High School Diploma or equivalent
• Bachelor’s degree

Salary/Compensations

• $40,000 – $55,000

Benefits

• Medical, dental and vision insurance
• Health savings account with an annual employer contribution
• 401(k)-retirement plan with generous employer match
• Paid time off plus 11 paid federal holidays
• Training and professional development programs
• Tuition reimbursement
• Reduced fees and rates on certain loan products

About the Company

• At Trustco Bank, we’re committed to fostering a supportive and inclusive workplace where our employees can grow their careers.
• We believe that our people are our greatest asset and consider our employees as family.
• We value each team member’s contribution and offer a supportive, collaborative work environment.
• In this role, you’ll have the opportunity to lead a talented team, make a positive impact in our community, and be rewarded for your success.

Equal Opportunity

• Trustco Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, or protected veteran status.
• This includes, but is not limited to, the following: Hiring, placement, upgrading, transfer, demotion or promotion; Recruitment, advertising or solicitation for employment; Treatment during employment; Rates of pay or other forms of compensation; Selection for training, including apprenticeship; Layoff or termination.
• It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.