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About the Role

The Teaming Rep, Inside Sales works with a Field Sales partner on targeted accounts to drive sales growth and customer retention. This quota-driven role involves maintaining customer communication, executing sales strategies, and identifying decision-makers to create sales opportunities.

Responsibilities

• Establish and execute customer contact strategies.
• Identify and develop relationships with site-level decision makers, influencers, and purchasing resources.
• Enable purchasing capabilities and functionality for customer contacts.
• Create a sales pipeline by identifying and driving opportunities through the sales process.
• Drive sales growth and line of business penetration at a customer site level.
• Conduct a defined number of daily phone calls and customer engagements with decision makers, influencers, current buyers, and end users.
• Utilize sales methodologies to identify pipeline opportunities and advance the sales process.
• Serve as a single point of contact for timely customer responses to increase annual spend purchasing compliance.
• Manage, maintain, and grow an assigned book of business to meet sales quotas.
• Expand line of business purchasing beyond core product offerings to meet buyer needs and ensure customer retention.
• Build sales opportunities by understanding customer business needs, market conditions, competition, and industry trends.
• Establish and maintain relationships with existing customers to understand their organizational structure.
• Increase orders by suggesting related items and introducing new products and services.
• Sustain existing business relationships, respond to product/service inquiries, and enhance existing business potential across all product service lines.
• Respond to inquiries regarding price, order placements, benefits, product differentiation, objections, and availability.
• Work to increase average order value, grow revenue, and increase margins.
• Develop long-term purchasing programs with customers.
• Partner with the Outside Sales team to enhance account development efforts.
• Ensure communication with the correct personnel within the organization to grow sales.
• Maintain and improve quality results by following company standards and guidelines.
• Provide regular updates and reports to management on account activities, sales forecasts, and client feedback.
• Demonstrate a questioning attitude when working with customers to produce results.
• Overcome objections in a calm and professional manner.
• Maintain regular contact with ISO Leadership, Human Resources, Sales Support, Training, and ISO sales management teams.

Requirements

• Basic computer skills and the ability to use computers and technology for information access.
• Proficient in MS Office - Word, Excel, PowerPoint.
• Working knowledge of CRM tools (e.g., Salesforce.com, Oracle, AOPS, Gmillinnia, Cognos).
• Demonstrated working understanding of the customer relationship process.
• In-depth experience dealing with mid to senior-level customers.
• Effective communication and interpersonal skills, with the ability to build rapport and establish trust with customers and field partners.
• Excellent negotiation and presentation skills.
• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Develop and implement market strategies to retain and acquire business.
• Strong team focus with a high level of initiative to achieve goals.
• Maintain and update databases with all required customer information in CRM.
• Results-oriented mindset with a history of meeting or exceeding sales targets.
• Ability to work independently and as part of a team in a dynamic, fast-paced environment.
• Ability to read, write, speak, and understand English.
• Strong verbal, written, and interpersonal communication skills.
• Must be able to overcome objections in a calm and professional manner.

Skills

• Sales
• Marketing
• Customer Relationship Management
• Negotiation
• Presentation
• Communication
• Interpersonal Skills
• Teamwork
• Initiative
• Results-Oriented
• Problem-Solving

Experience Level

• Minimum 1-3 years of experience in a related field.

Education Level

• High School diploma or equivalent
• Bachelors preferred

Salary/Compensations

• This role will have between $4m-$15m in annual revenue base and an incremental year/year percentage sales goal.

Benefits

• Competitive salaries
• Benefits package
• 401(k)
• Opportunities to move and grow within the organization
• Eligibility to participate in an incentive program

About the Company

• The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence.
• The platform includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.
• We are committed to maintaining a safe and healthy work environment for our Coworkers and our customers.
• All Coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.

Equal Opportunity

• The company is committed to providing equal employment opportunities in all employment practices.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
• We will consider for employment qualified applicants with arrest and conviction records pursuant to the City & County of San Francisco Fair Chance Ordinance.