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About the Role

The Branch Performance Manager is a dynamic, field-based leadership role responsible for supporting and strengthening performance across multiple branch locations. This position partners closely with branch leadership to reinforce sales expectations, professional standards, and operational consistency while driving deposit growth, loan production, and customer experience excellence. This role requires frequent travel, visiting approximately five (5) branches per week, serving as a coach, resource, and accountability partner to branch teams.

Responsibilities

Conduct regular on-site branch visits and follow-up visits to ensure execution of action items.
Monitor and evaluate branch performance related to deposits, loans, sales activity, and customer engagement.
Evaluate branch appearance, cleanliness, marketing materials, and professional dress standards.
Provide coaching and mentorship to branch managers and staff to strengthen sales behaviors.
Document observations, action plans, and outcomes for leadership review.
Collaborate with branch leadership and internal partners to drive continuous improvement.

Requirements

Three (3) to five (5) years of retail experience
Strong communication and coaching skills
Ability to travel extensively
A valid and clean driver’s license is essential for extensive regional travel
Fluent in English
Leadership or performance management experience (preferred)
Bachelor’s Degree (preferred)

Skills

Communication skills
Coaching skills
Sales skills
Customer engagement
Performance management

Location

Field-based

Work Type

Full-Time
Travel required (75%)

Experience Level

3-5 years of retail experience

Education Level

Bachelor’s Degree (preferred)

Benefits

Medical insurance
Dental insurance
Vision insurance
Health savings account with annual employer contribution
401(k) retirement plan with employer match
Paid time off
11 paid federal holidays
Tuition reimbursement
Training and professional development opportunities
Reduced rates on certain loan products

About the Company

At Trustco Bank, we are committed to fostering a supportive and inclusive workplace where employees can grow their careers while making a meaningful impact.
Our people are our greatest asset, and we believe in empowering our teams through collaboration, accountability, and professional development.
We invest in our employees because we believe investing in people builds a stronger future for our customers, communities, and organization.

Equal Opportunity

Trustco Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, or protected veteran status.
Hiring, placement, upgrading, transfer, demotion or promotion
Recruitment, advertising or solicitation for employment
Treatment during employment
Rates of pay or other forms of compensation
Selection for training, including apprenticeship
Layoff or termination
It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.