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About the Role

We are seeking a visionary VP of Enterprise Information Technology (EIT) to lead our unified technology mandate. This role is responsible for transforming fragmented operations into a scalable architecture and driving an AI-First strategy, moving from "building tools" to "orchestrating outcomes" while ensuring operational reliability, rigorous compliance, and fiscal efficiency.

Responsibilities

• Architect and drive a strategy to eliminate the "Silo Tax," reduce technical debt, and centralize technical operations.
• Implement the "Customer Zero" reliability model to ensure internal systems meet rigorous stability and monitoring standards.
• Lead the organization's compliance efforts for internal tooling, scaling and sustaining FedRAMP/IL4 requirements.
• Drive resource allocation and cost optimization strategies impacting EBITDA margins and supporting Rule of 40 goals.
• Manage and develop high-performing teams, mentor Directors, and foster a culture of cross-functional accountability and innovation.

Requirements

• 15+ years of enterprise IT experience with 10+ years leading teams, including multiple levels of management.
• Deep understanding of internal/external business contexts and ability to map technical work to business outcomes.
• Proven ability to break down silos, inspire execution, and navigate ambiguity.
• Ability to navigate cultural norms, influence stakeholders, and manage sensitive situations with diplomacy.
• Ability to anticipate trends, manage risks, and communicate how technical priorities align with long-term company goals.
• Willingness to disrupt the system to build something better and rally the organization around a new vision.
• Visa sponsorship is not available for this position.
• Criminal background check is required.
• Candidates are evaluated based on qualifications, regardless of protected characteristics.
• Compliance with U.S. export controls and licensing requirements may be assessed for certain roles.

Skills

• AI-First strategy
• Operational reliability
• FedRAMP/IL4 compliance
• Fiscal efficiency
• Rule of 40
• Change Management

Location

• Remote

Work Type

• Remote
• Office-based
• Hybrid

Experience Level

• 15+ years of enterprise IT experience
• 10+ years leading teams

Salary/Compensations

• $287,000—$325,000 USD

Benefits

• Healthcare
• Dental
• Vision
• Parental leave and planning
• Mental health benefits
• 401(k) plan and match
• Flex time-off
• 11 paid holidays
• Volunteer time-off

About the Company

• New Relic is a global team of innovators and pioneers dedicated to shaping the future of observability.
• We build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems.
• New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements.

Equal Opportunity

• Fostering a diverse, welcoming and inclusive environment is important to us.
• We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones.
• We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
• If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.
• We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
• Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.