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About the Role

This role is for a motivated Systems Engineer dedicated to providing white-glove, customer-focused service to VIP end users. You will serve as the primary on-site technical presence, delivering white-glove support while collaborating with a remote Senior IT team. Responsibilities include onsite endpoint management, system deployments, device enrollment via Microsoft Autopilot and Intune, and direct troubleshooting.

Responsibilities

Provide white-glove, high-touch Tier 1 technical support for Windows workstations, Microsoft 365 applications, mobile devices, printers, and peripheral equipment onsite.
Enroll, configure, and provision endpoint devices using Microsoft Autopilot and Microsoft Intune.
Initiate remote support connections and safely elevate remote administrative privileges on end-user machines to perform hands-on troubleshooting and remediation directly.
Assist with administration of Microsoft 365, Entra ID, Intune, Okta, Windows endpoints, and identity/access management.
Support user provisioning, onboarding, offboarding, password resets, MFA configuration, group memberships, and access requests within Okta, Entra ID, and M365 services.
Troubleshoot endpoint, application, network (Wi-Fi, VPN, local connectivity), authentication, and Microsoft 365 issues using a structured troubleshooting methodology.
Assist with workstation deployments, hardware replacements, operating system imaging, software installations, and endpoint configuration.
Perform routine system maintenance including patching verification, endpoint compliance monitoring, software deployment, and inventory management.
Maintain accurate documentation including technical procedures, support records, knowledge base articles, and asset inventory.
Follow established ITIL service management, change management, security, and documentation processes.
Escalate complex Purview, Defender, Exchange, or architectural issues appropriately to the Senior IT team while providing detailed troubleshooting documentation.
Deliver professional, customer-focused white-glove support while maintaining excellent communication with end users and project stakeholders.

Requirements

2–4 years of experience in IT support, desktop engineering, systems administration, or endpoint management.
Experience supporting Windows 11 and Microsoft 365.
Hands-on familiarity with Microsoft Intune and Microsoft Autopilot device enrollment and deployment processes.
Demonstrated experience utilizing remote support elevation tools to troubleshoot and remediate endpoints directly.
Working knowledge of Microsoft Entra ID, Microsoft Intune, Okta, Active Directory concepts, Microsoft Teams, Outlook, OneDrive, and SharePoint.
Basic understanding of Identity and Access Management (IAM), Multi-Factor Authentication (MFA), Endpoint security, Device compliance, TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
Strong troubleshooting and analytical skills.
Excellent white-glove customer service and communication skills.
Strong organizational skills and attention to detail.
Ability to prioritize multiple support requests while following established processes.

Skills

Windows 11
Microsoft 365
Microsoft Intune
Microsoft Autopilot
Remote Support Tools
Microsoft Entra ID
Okta
Active Directory
Microsoft Teams
Outlook
OneDrive
SharePoint
Identity and Access Management (IAM)
Multi-Factor Authentication (MFA)
Endpoint Security
Device Compliance
TCP/IP
DNS
DHCP
VPN
Wi-Fi Troubleshooting

Location

Costa Mesa, CA
Los Angeles, CA

Work Type

Onsite
Full-time

Experience Level

2-4 years

Education Level

CompTIA A+
Network+
Microsoft Certified: Endpoint Administrator Associate

About the Company

T2 Group is a dynamic technology consulting and workforce solutions firm delivering high-impact IT operations, infrastructure support, and endpoint management.
We partner with leading organizations nationwide to deliver innovative, high-impact solutions that drive operational efficiency.
At T2 Group, we believe in empowering talent, embracing flexibility, and fostering a culture of collaboration, accountability, and growth.
Join a team where your expertise makes a difference, and your contributions are valued.
T2 is more than a place to work - it's a launchpad to build the career you envision.