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About the Role

As a Vice President in Asset Servicing Operations within our Brooklyn team, you will be at the forefront of delivering critical asset servicing events for WHEM Markets. You will partner with Product, Client Service, Technology, and Global Operations teams to enhance the client experience and drive continuous improvement. In this role, you will inspire and develop a high-performing team, foster a culture of accountability, and champion innovation to deliver scalable, best-in-class service. You will join a collaborative and forward-thinking team that values diverse perspectives and is committed to operational excellence. Together, we strive to simplify processes, embrace automation, and deliver outstanding results for our clients and stakeholders.

Responsibilities

Lead and oversee the end-to-end lifecycle of asset servicing events, ensuring accurate and timely execution and exceptional service delivery.
Manage operational governance for controls, checkpoints, inquiries, and instruction processing, ensuring quality assurance and appropriate escalation.
Act as a senior escalation authority for complex and high-risk issues, coordinating resolution across global partners and stakeholders.
Foster a strong risk and control culture by monitoring key risk indicators, identifying root causes, and driving remediation to improve client outcomes.
Deliver operational improvement initiatives focused on simplification, standardization, and enhanced procedures to strengthen quality and reduce risk.
Champion automation and innovation by leveraging new technologies, including AI-enabled capabilities, to increase scalability and accuracy.
Oversee team capacity planning and workflow management, ensuring service levels are met and priorities are balanced.
Represent the organization in management and stakeholder forums, providing clear updates on performance, risk, and strategic priorities.
Coach, mentor, and develop team members, promoting knowledge-sharing, accountability, and succession planning.

Requirements

Eight years of relevant financial services experience, with demonstrated leadership in Asset Servicing or Global Custody Operations (such as Corporate Actions and related workflows).
Proven ability to lead in a fast-paced, risk-focused environment, managing multiple priorities and delivering strong execution.
Strong control mindset with experience in risk reduction, improving controls, and ensuring adherence to policies and standards.
Excellent communication and stakeholder management skills, with the ability to articulate issues and remediation plans to senior management.
Demonstrated track record of driving change, including operational improvements and technology-enabled efficiencies.

Skills

Asset Servicing
Global Custody Operations
Corporate Actions
Risk Management
Control Improvement
Stakeholder Management
Change Management
Operational Improvement
Technology Enablement
Cross-functional Leadership
Project Management
Program Management
Continuous Improvement Methodologies
Process Re-engineering
KPI/KRI Management
People Leadership
Talent Development
Team Performance

Location

Brooklyn

Work Type

Full-time

Experience Level

Vice President
Eight years of relevant financial services experience

Benefits

Comprehensive health care coverage
On-site health and wellness centers
Retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching

About the Company

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands.
Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments.
Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries.
The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Equal Opportunity

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans