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About the Role

Prime Care Coordination (PCC) is seeking a Director of Care Coordination to lead the design and development of all care coordination services for the Care Coordination Organization/Health Home (CCO/HH). This role will inform and execute the strategic direction of care coordination, aligning with the long-term vision of I/DD service delivery system transformation to managed care. The Director will develop, implement, and monitor daily operations and staff for care coordination service delivery.

Responsibilities

Serve as a contributing member of the PCC senior leadership team, offering strategic thinking, planning, and execution for the organization.
Participate in organization strategic planning and align department goals with overall organizational strategy.
Develop, oversee, and monitor the annual budget for Care Coordination (CC) department activities.
Assist the VP in monitoring all purchases and expenses for CC programs.
Develop the organization staffing plan in conjunction with Human Resources and the VP to ensure service delivery requirements are met.
Participate in the recruitment, hiring, and development of the CC management team, providing supervision and leadership.
Develop, recommend, and oversee policies, procedures, and comprehensive training plans within CC programs, ensuring all employees are trained and adhere to established policies and procedures.
Assist in developing and implementing a comprehensive, person-centered approach to CC services, ensuring cross-systems integration for all individuals and families served.
Provide direct supervision and support to the Associate Regional Directors.
Empower staff members to set, monitor, and achieve challenging goals that deliver on the mission and vision of Prime Care Coordination.
Ensure PCC meets or exceeds all requirements and expectations established by OPWDD and the DOH.
Provide timely and relevant feedback to reinforce accountability for performance, behaviors, and results.
Collaborate with Quality Management services to assist with the development and monitoring of the quality management plan and compliance issues pertaining to CC service delivery.
Provide oversight and ensure participation in the Incident Management system for CC services.
Conduct and coordinate program evaluation and quality improvement activities in CC service delivery.
Coordinate and network with other organizations, agencies, and service providers to foster community collaboration in addressing the needs of individuals and families, effectively communicating Prime Care’s services, mission, and vision.
Represent Prime Care Coordination on appropriate committees, boards, and task forces.
Develop and oversee on-call support schedules and provide crisis intervention and on-call support as required.
Ensure compliance with all applicable local, State, and Federal regulations and agency policies.
Perform all other duties relevant to the position as requested.

Requirements

Knowledge of OPWDD and/or DOH program and service delivery system.
Proficient in budgeting, finance, quality, and performance management metrics.
Must be able to multi-task, establish priorities, and meet deadlines.
Ability to work in a collaborative environment, work independently, and motivate others.
Ability to communicate effectively, both orally and in writing.
Ability to act quickly, assess, and act accordingly in crisis situations.
Proficient technology skills and understanding of health records.
Maintain appropriate confidentiality and discretion at all times.
Ability to adjust priorities and responsibilities in response to organizational needs and operational demands of Prime Care Coordination.
Ability to adapt and acquire new knowledge and skills efficiently while managing priorities in a fast-paced environment.
Adhere to all Prime Care Coordination policies and procedures.
Adhere to the Agency Mission, Vision, Shared Values, and Customer Service Standards.
Attend mandatory education and training modules as scheduled; obtain and maintain required certifications.
Maintain all required certifications/training by State regulations and PCC policy.
Act as a professional representative of PCC in regard to appearance, behavior, temperament, communication, language, and dress.

Skills

Strategic thinking
Planning
Execution
Budgeting
Finance
Quality management
Performance management
Staffing plan development
Recruitment
Hiring
Team development
Supervision
Leadership
Policy development
Procedure development
Training plan development
Person-centered approach
Cross-systems integration
Performance feedback
Accountability
Collaboration
Incident management
Program evaluation
Quality improvement
Networking
Community collaboration
Public speaking
Committee representation
Board representation
Task force representation
On-call support
Crisis intervention
Regulatory compliance
Technology proficiency
Health records management
Confidentiality
Discretion
Adaptability
Time management

Location

Upstate NY

Work Type

Full-time
Onsite

Experience Level

Director
Minimum of five years of leadership experience

Education Level

Bachelor’s Degree in Healthcare, Business or Human Services Administration or related field required
Master’s Degree preferred

Benefits

Paid time off (25 days per year)
10 Paid Holidays
Affordable health care coverage including health, dental, vision, starting as low as $10.00/month
401(K) Retirement plan
Tuition Reimbursement
Generous Employee referral program
Employee Wellness Program (earn up to $250 per year!)

About the Company

Prime Care Coordination (PCC) is committed to equal employment opportunity.
Prime Care Coordination will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.

Equal Opportunity

We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law.
If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 585-347-1037.