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About the Role

Join our team as a Call Center Operator, where you'll play a vital role in supporting hospital operations and delivering outstanding customer service. Under the supervision of the Director of Security, you will operate the Meridian I Telephone System console, manage the hospital's 24-hour answering service, paging system, and emergency response center, while providing courteous and professional assistance to patients, visitors, physicians, and staff. This position requires excellent communication skills, the ability to multitask in a fast-paced environment, and a calm, professional demeanor during emergency situations.

Responsibilities

Operate the Meridian I Telephone System console efficiently and accurately.
Manage the hospital's 24-hour answering service and paging system.
Respond to emergency communications and activate appropriate response procedures.
Route incoming calls and provide accurate information to callers.
Perform general clerical and administrative duties.
Maintain confidentiality of patient and organizational information.
Provide exceptional customer service consistent with our Healing Environment standards.
Greet and assist patients, visitors, physicians, and staff in a courteous and professional manner.
Work collaboratively with all hospital departments to ensure effective communication.

Requirements

High School Diploma or GED
Previous switchboard or call center operator experience
Experience working with patients and/or handling emergency situations

Skills

Outstanding customer service and communication skills
Ability to remain calm and professional during busy or stressful situations
Strong multitasking and organizational abilities
Ability to handle confidential information with discretion
Excellent interpersonal skills and teamwork
Sensitive and reassuring approach when interacting with patients and families
Ability to prioritize tasks while maintaining accuracy and professionalism

Location

Geneva, NY

Work Type

Full-Time
On-Site

Experience Level

Previous switchboard or call center operator experience
Experience working with patients and/or handling emergency situations

Education Level

High School Diploma or GED
Business or Office Assistant degree

About the Company

At Finger Lakes Health, you'll be part of a team dedicated to delivering compassionate, high-quality care while supporting patients, visitors, and staff every day. If you thrive in a fast-paced environment and enjoy helping others, we'd love to hear from you.