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Provides office support including various clerical activities and outstanding customer service to greet and assist patients.

Welcome patients and visitors by greeting them in person and on the telephone, answering inquiries, or referring questions to appropriate staff.
Schedule appointments to optimize patient satisfaction, provider time, and room utilization.
Obtain patient demographics and verify insurance information at each visit.
Perform patient check-in and check-out.
Collect all insurance copays, balances, and uninsured payments at the time of service.
Maintain individual bank and prepare end-of-day reports for management balancing and sign-off.
Process payment plan agreements.
Control patient access beyond the lobby.
Maintain a neat and orderly waiting room and front desk area.
Maintain knowledge of all health forms required for each visit and verify storage in EMR.
Provide positive customer relations with patients, families, providers, healthcare team members, and others.
Maintain regular and prompt attendance.
Assist with clinical inboxes as needed.
Perform other duties as assigned.

Front Desk Specialist I at Austin Health Partners

Front Desk Specialist I