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About the Role

The Assistant Manager assists the Store Manager in supervising store operations, recruiting, management, training, and sales functions, driving productivity, complying with company policies, and creating a great in-store shopping experience for our retail customers.

Responsibilities

• Assists in developing, inspiring, and retaining top talent.
• Maintains a positive work environment that encourages a high level of store morale, focusing on teamwork and a "one team" mentality.
• Coaches, teaches, and trains Sales Associates for effective job performance.
• Partners with the Store Manager to identify high-performing Sales Associates for growth opportunities.
• May assist in the hiring process for Sales Associates by participating in interviews and providing feedback.
• Supports the Store Manager’s analysis of the business and helps execute/communicate clear action plans to optimize results and ensure effective execution of operational activities.
• Assists in overseeing all aspects of daily store operations.
• Executes action plans to optimize results.
• Ensures sales floor coverage to meet customer expectations.
• Oversees merchandise flow, including shipment, replenishment, and omnichannel operations.
• Maintains adherence to Company Policies and ensures the safety of associates and customers.
• Manages the execution of the store strategy to achieve performance goals.
• Optimizes sales/operations opportunities by leading associates in consistent execution of merchandising strategies, operations, loyalty programs, and other company initiatives.
• Supports a store environment focused on consistently delivering a great in-store experience.
• Leads by example in creating a culture of proactive customer engagement to exceed customer expectations.
• Greets and assists all customers in a friendly manner, sharing information on products, promotions, and loyalty programs.
• Resolves customer complaints by determining the source of issues and taking initiative to identify and resolve them.
• Acts as the customer experience leader, accountable for customer experience results and creating action plans to improve performance.
• Creates a positive in-store experience through visual standards.
• Performs other essential functions as directed by a supervisor.

Requirements

• High School or Equivalent education.
• 1-3 years of relevant job experience.
• Proficient in use of technology (iPad, registers).
• Demonstrates strong customer service skills.
• Meets defined availability criteria, including nights, weekends and non-business hours.
• Meets physical requirements.
• Minimum of two years relevant experience.
• Prior sales management experience.
• Applicants must be currently authorized to work full-time in the United States.
• PHOENIX does not sponsor applicants for work visas.

Skills

• Previous retail experience preferred.
• Proven ability to drive sales results.
• Strong communication skills.

Location

• Crossgates

Work Type

• Full-time

Experience Level

• 1-3 years relevant job experience
• Minimum of two years relevant experience

Education Level

• High School or Equivalent

Salary/Compensations

• $19.20 - $28.40 per hour

Benefits

• Medical, pharmacy, dental and vision coverage.
• 401(k) and Roth 401(k) with Company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new moms and dads.
• For part-time associates, partnership with LIG Solutions for individual insurance coverage.
• Part-time associates may be eligible for paid sick leave, public health emergency leave, and to participate in the 401(k) and Roth 401(k) with Company match.
• Part-time associates are eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide.

About the Company

• PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide.
• Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions.
• The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.

Equal Opportunity

• An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic.
• PHOENIX is committed to providing reasonable accommodation to individuals with disabilities.