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About the Role

As a Community Manager on our Marketing Team, you will be the voice, ears, and heartbeat of Cover Genius across our digital landscape. You will actively shape our community strategy, optimize our platform presence, and bridge the gap between our marketing and Customer Success (CS) teams. You will also partner with our Talent team, owning our Glassdoor presence and helping shape the social calendar and strategy for employer brand and recruitment marketing content.

Responsibilities

Manage day-to-day operations and publishing across core channels (LinkedIn, X, Facebook, Instagram, Glassdoor).
Proactively monitor comments, mentions, and DMs to foster active, brand-aligned conversations with followers and industry peers.
Act as the primary point of contact for customer inquiries and complaints on social channels.
Partner with the Customer Success team to quickly resolve customer issues, and collaborate with the Communications team to triage potential PR risks.
Monitor and engage on peer-review and community platforms like Reddit, TrustRadius, and G2.
Continually audit and update profiles to keep visual branding, messaging, and our value proposition consistent and cutting-edge.
Execute data-driven strategies to expand our reach, improve engagement rates, and leverage new formats or platforms.
Analyze and report monthly on community growth metrics, sentiment, and response times to optimize performance.
Manage the Glassdoor profile, coordinate with the Talent team on sensitive reviews, and track rating trends.
Partner with the Talent team to build a recruitment content calendar (employee spotlights, culture content, open roles) and drive employee advocacy initiatives.

Requirements

3-5 years in community management or social media marketing, ideally within B2B tech, SaaS, or InsurTech/FinTech.
Hands-on experience managing brand accounts across LinkedIn, X, Facebook, and Instagram, plus familiarity with Reddit, G2, and TrustRadius.
Exceptional copywriting and editing skills with the ability to write empathetically and maintain a consistent brand voice.
Proven experience partnering with Customer Success or Support teams to smoothly resolve customer issues.
Familiarity with social media management and listening tools (e.g., Sprout Social, Hootsuite, HubSpot).
Prior exposure to recruitment marketing, employee advocacy, or Glassdoor management is highly valued.
Exceptional judgment and resourcefulness to diagnose community issues on the fly and implement swift solutions before they become PR risks.
Ability to navigate sensitive customer complaints with patience and tact, turning frustrated users into brand advocates.
A natural bridge-builder who can seamlessly align Marketing, Customer Success, and Talent teams to ensure a unified brand experience.
A curious, adaptable mindset with a constant pulse on internet culture, emerging platforms, and digital trends.

Skills

Community Management
Social Media Marketing
B2B Tech
SaaS
InsurTech
FinTech
LinkedIn
X
Facebook
Instagram
Reddit
G2
TrustRadius
Copywriting
Editing
Brand Voice
Customer Success
Customer Support
Sprout Social
Hootsuite
HubSpot
Recruitment Marketing
Employee Advocacy
Glassdoor Management
Crisis Management
Problem Solving
Empathetic Communication
Cross-Functional Collaboration
Trend Awareness

Location

San Francisco

Work Type

Hybrid
Full-time

Experience Level

Specialist

Education Level

Bachelor’s degree in Marketing, Communications, or a related field

Benefits

Flexible Hybrid Model
Work from home on Wednesdays and Thursdays
Collaborate in the office Monday, Tuesday, and Friday
Flexible start and finish times
Opportunity to work out of any of our global offices for up to 4 weeks a year
Employee Stock Options
CG Gives Program
Vibrant Culture

About the Company

Cover Genius is a Series E Insurtech that protects the global customers of the world’s largest digital companies.
Partners integrate with XCover, our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year.
Our team and products have been recognized with dozens of awards including by the Financial Times who ranked Cover Genius as the #1 fastest growing company in APAC in 2020.
Our diverse team across 20+ countries and many language groups commits itself to diverse cultural programs, in particular “CG Gives” which makes social entrepreneurs out of us all and funds development initiatives in global communities.
Our People are Bold, Authentic, Purposeful and Inspired.
Our People are not Perfect, Traditional, Complacent or Cautious.

Equal Opportunity

Cover Genius promotes diversity and inclusivity. We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.