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About the Role

The Enrollment Specialist II is responsible for outreaching potential members, both adults and children, for enrollment in Health Home Care Management Services, with a primary focus on engaging "high risk" members. This role involves collaborating with community partners for member identification and support, guiding members through the enrollment process, completing necessary documentation, and potentially providing ongoing Care Management services.

Responsibilities

Perform outreach and engagement activities, including phone calls and street-level outreach.
Assist in developing and nurturing relationships with community partners.
Distribute basic needs such as food and supplies when applicable.
Refer clients to other community programs for additional services and collaborate with partners to ensure client needs are met.
Work collaboratively with the interdisciplinary team to ensure members receive quality services.
Provide support and collaborate with the team to meet deliverables.
Complete required documentation for the enrollment process, including assessments and plans of care.
Maintain documentation and information regarding activities within the required health information technology (HIT) system.
Comply with all pertinent regulatory and agency regulations and operating standards.
Establish a work environment that creates positive communication and assimilates new employees.
Participate in team activities such as meetings, trainings, and committees.
Perform other duties as assigned.

Requirements

Possess basic computer skills, including Windows 365, Outlook, Word, and Excel.
Possess a high level of interpersonal relationship skills.
Possess excellent verbal and written communication skills.
Listen effectively for understanding and clarify information as needed.
Ability to build and manage trusting relationships with internal and external stakeholders.
Ability to adapt to changing environments and problem-solve.
Demonstrate and promote respect toward coworkers and adapt behaviors to work effectively with diverse people and situations.
Comply with quality assurance, OSHA, HIPAA, infection control, safety, and other policies.
A Bachelor’s Degree in social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreational therapy, counseling, community mental health, child and family studies, sociology, speech and hearing, or another related human services field AND at least two (2) years’ experience in providing direct services to people with Serious Mental Illness, Developmental Disabilities, or Substance Use Disorder.
OR A Bachelor’s Degree or higher in any field with five (5) years of experience working directly with persons with behavioral health diagnoses.
OR A Credentialed Alcoholism and Substance Abuse Counselor (CASAC).
OR A Master’s Degree in one of the qualifying education fields may be substituted for one (1) year of experience.
Must satisfactorily pass a Criminal History Record Check (including fingerprinting), State Registered Clearance, Mandated Reporter Training, and Staff Exclusion List.
Must have a valid NYS Driver’s License.
Full sight and hearing with fluency in the English language.
Ability to quickly address any emergent issues without losing focus on the task at hand.
Must be able to sit for long periods of time.
Must be able to lift up to 25 lbs.

Skills

Basic Computer Skills (Windows 365, Outlook, Word, Excel)
Interpersonal relationship skills
Verbal communication skills
Written communication skills
Effective listening
Information clarification
Relationship building
Stakeholder management
Adaptability
Problem-solving
Respectful behavior
Teamwork
Quality assurance compliance
OSHA compliance
HIPAA compliance
Infection control compliance
Safety compliance

Location

All Locations

Work Type

Full-Time
35 hours a week

Experience Level

Two (2) years’ experience in providing direct services to people with Serious Mental Illness, Developmental Disabilities, or Substance Use Disorder (with Bachelor's in qualifying field)
Five (5) years of experience working directly with persons with behavioral health diagnoses (with Bachelor's or higher in any field)

Education Level

Bachelor’s Degree in social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreational therapy, counseling, community mental health, child and family studies, sociology, speech and hearing or another related human services field
Bachelor’s Degree or higher in any field
Credentialed Alcoholism and Substance Abuse Counselor (CASAC)
Master’s Degree in qualifying education fields

Salary/Compensations

Base salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

Benefits

Health Insurance
Voluntary Insurance Options
Paid Time Off
Paid Sick Leave
Dental Insurance
Vision Insurance
Pet Insurance
Life Insurance
Retirement Plan
Employee Assistance Program
Flexible Schedule
Flexible Spending Account
Other

About the Company

The Care Management Agency is dedicated to providing Health Home Care Management Services.