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About the Role
Adams prioritizes creating a warm and welcoming environment for customers and team members, emphasizing genuine respect, kindness, and appreciation. Employees are expected to greet customers personally, provide friendly, polite, and knowledgeable assistance, and prioritize customer needs. A collaborative and supportive atmosphere is fostered through mutual courtesy and respect among employees.
Responsibilities
- Deliver friendly, helpful service and assist customers with orders in person and over the phone
- Package, label, and stock candy/sweets, ensuring all items are fresh, properly rotated, and well-presented
- Maintain a clean and organized department, including displays, shelves, and prep areas
- Stay informed about all products, including specialty items like sugar-free or allergen-friendly options
- Receive and unpack deliveries, check inventory of product on the sales floor and in the cases
- Assist with quality control by checking packaging, dates, and overall presentation
- Help with candy displays, self-serve bins, and pre-packaged items
- Make specialty drinks, smoothies, bowls, shakes and serve ice cream
- Make dipped chocolates and other products necessary to the sweet shop sales floor and cases
Requirements
- Full availability is required for this position
- Consistently move, adjust, and position items weighing up to 50 pounds
- Ability to remain in a stationary position for duration of shift
- When necessary; ascend/descend a stepstool, stepladder, and/or ladder
- Repeating motions that may include the wrists, hands and/or fingers for duration of shift
- Communicate with others to exchange information
- Moving self in different positions to accomplish tasks including in tight and confined spaces
Skills
- Knowledge or willingness to learn all candy, sweets and products offered to help all customers
- Excellent customer service and communication skills
- Understand the specialty products for sugar, gluten and nut free customers
- Ability to demonstrate and set the example for Adams’ culture and values
- Ability to operate Adams’ point of sale systems
- Willingness to work collaboratively and communicate with a team of co-workers and managers
- Exhibit enthusiasm, positivity and/or knowledge about Adams’ products and quality
Work Type
- Full-time
Benefits
- Generous medical, dental and vision coverage (for applicable roles)
- Voluntary benefits like pet insurance
- Paid time off and holiday pay
- Flexible pay schedules with DailyPay
- Generous Employee Discount
About the Company
- At Adams, we prioritize creating a warm and welcoming environment for both our customers and team members.
- We believe exceptional customer service goes beyond meeting needs—it’s about treating everyone with genuine respect, kindness, and appreciation.
- Each team member is expected to greet customers personally, serve them with friendly, polite, and knowledgeable assistance, and always put customer needs above other tasks.
- Additionally, we value a workplace where employees treat each other with the same courtesy and respect as our customers, fostering a collaborative and supportive atmosphere that reflects our commitment to service excellence.
- Adams employees are expected to provide friendly service to our valuable customers, ensuring that each experience reflects the commitment to providing quality products that Adams is known for.
- For the Sweet Shop Associate, this means providing friendly, attentive service, keeping the candy and chocolate displays fresh, well-stocked, and visually appealing, and ensuring a clean and organized shopping environment for every customer.
- At Adams, we believe in recognizing and rewarding excellent work with competitive compensation and meaningful benefits.
- We’re committed to providing a supportive and rewarding environment that helps our team members thrive—both professionally and personally.