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About the Role

The Technical Program Manager (TPM) leads a multi-year network transformation program within the Network Engineering organization, driving delivery across engineering, operations, customer support, and third-party vendors for a large-scale infrastructure modernization effort.

Responsibilities

• Lead the end-to-end delivery of a multi-year network transformation program, including planning, execution, rollout, and operational transition.
• Collaborate with Network Engineering leadership and business stakeholders to define program requirements, establish scope, set priorities, and develop long-term technology roadmaps aligned to strategic objectives.
• Define program scope, milestones, and success criteria of network deployment across enterprise locations (airports, datacenters, corporate sites).
• Partner with Network Engineering, Customer Support, and Operations teams to ensure seamless integration of network transformation into production and support models.
• Work with cross-functional teams including IT Architecture, Security, Airport Operations, Finance, and vendor partners to drive technical analysis, design, implementation, and post-deployment phases of network infrastructure programs.
• Build and align program teams to deliver on shared goals, fostering accountability, clarity of ownership, and efficient execution across engineering and non-engineering stakeholders.
• Manage vendor and service provider engagements including implementation partners, carriers; track performance, SLAs, deliverables, cross-functional dependencies, risks, and scope changes proactively; optimize schedules and resources to keep programs on track without compromising quality.
• Develop and maintain detailed program plans, schedules, roadmaps aligned to business and technical priorities; own communication plans to keep stakeholders at all levels informed on program status, issues, risks, and decisions.
• Lead communications across all levels, providing clear and structured updates to engineering teams, stakeholders, and leadership.
• Define, track, and report on key program metrics, quality indicators, and performance outcomes; drive cross-functional accountability against committed deliverables.
• Ensure operational readiness by partnering with support teams on runbooks, escalation paths, monitoring, and service transitions.
• Track and report program KPIs including delivery milestones, quality, risk, budget, and business outcomes.
• Proactively identify complex, long-horizon infrastructure challenges in partnership with engineering leads and translate them into structured programs with clear outcomes and measurable success criteria.
• Champion Agile methodology across the Network Engineering team; introduce and embed Agile practices to improve team velocity, responsiveness, and cross-functional alignment.
• Identify opportunities for automation, process improvement, and operational efficiency across the program lifecycle.
• Support post-deployment activities including stabilization, optimization, and continuous improvement.
• Coordinate vendor engagements and service provider relationships as part of program delivery, including evaluation, onboarding and performance tracking across business partners.
• Perform other duties as assigned.

Requirements

• Bachelor’s Degree in Computer Science, Network Engineering, Information Technology, or in a relevant field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience.
• Five (5) years of experience in network engineering, systems engineering, or technical program/product management.
• Demonstrated experience delivering complex technical programs from inception through to production delivery, with clear ownership of scope, schedule, and outcomes.
• Demonstrate experience leading large-scale, cross functional infrastructure programs (network, cloud, or data center).
• Strong understanding of network infrastructure concepts.
• Strong understanding of WAN technologies including SD-WAN, MPLS, routing and enterprise network concepts.
• Experience gathering and translating technical requirements from engineering teams and business stakeholders into actionable program plans.
• Experience managing complex programs involving multiple stakeholders including engineering, operations, support teams, and external vendors.
• Proven ability to operate independently across multiple concurrent workstreams, demonstrating critical thinking and sound judgment in ambiguous situations.
• Proven ability to manage program scope, timelines, risks, and dependencies across multiple concurrent workstreams.
• Strong organizational, coordination, and multi-tasking skills; comfortable managing competing priorities across a dynamic environment.
• Strong communication skills with experience presenting to both technical team and executive stakeholders.
• Experience building effective working relationships across multi-disciplinary teams, including stakeholders in different time zones and functional areas.
• Analytical and structured problem-solving approach with experience operating across large-scale infrastructure environments.
• Available for occasional overnight travel (40%).
• Currently in possession of a valid passport or equivalent travel in and out of the United States.
• Must pass a ten (10) year background check and pre-employment drug test.
• Must pass a pre-employment drug test.
• Must be legally eligible to work in the country in which the position is located.
• Authorization to work in the US is required, this position is not eligible for visa sponsorship.

Skills

• Network Engineering
• Systems Engineering
• Technical Program Management
• Technical Product Management
• Network Infrastructure Concepts
• WAN Technologies
• SD-WAN
• MPLS
• Routing
• Enterprise Network Concepts
• Agile Methodology
• Automation
• Process Improvement
• Operational Efficiency
• ITIL
• Network Development Operations
• Infrastructure as Code (IaC)

Location

• Onsite

Work Type

• Full-time

Experience Level

• Minimum 5 years experience
• Preferred 7 years experience
• Preferred 10+ years hands-on network infrastructure engineering experience

Education Level

• Bachelor's Degree in Computer Science, Network Engineering, Information Technology, or relevant field
• High School Diploma/GED with 4 years relevant experience
• Project Management Professional (PMP)
• PMI-ACP
• Scaled Agile Framework (SAFe)
• Cisco CCNA or equivalent network certification

Salary/Compensations

• $105,600.00 - $150,400.00 per year

Benefits

• Access to healthcare benefits
• 401(k) plan and company match
• Crewmember stock purchase plan
• Short-term and long-term disability coverage
• Basic life insurance
• Free space available travel on JetBlue

About the Company

• JetBlue culture values Safety, Caring, Integrity, Passion and Fun.
• Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards.
• Identify safety and security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)).

Equal Opportunity

• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.