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About the Role

The Consumer Care Representative works under close supervision and follows specific procedures to make initial contact with debtors, informing them of delinquencies and advising on repayment options. This role handles routine collections and forwards complex accounts for resolution. It involves entry-level information gathering and verification for specific account situations, following detailed instructions to contact third parties for necessary account information. The position may also conduct follow-up communications and receive/submit hearing requests.

Responsibilities

Skip-tracing debtors to locate current residence and employment information.
Handling incoming and outgoing collection calls.
Negotiating balance in full payments, payment arrangements or legal referrals.
Reviewing accounts and schedule contact dates for follow-up calls.
Reading and following scripts verbatim.
Following Federal/State laws and company policies.
Documenting interactions with debtors.
Performing additional duties as assigned based on the line of business.

Requirements

High school diploma or GED required.
Collection experience preferred.
Must not be delinquent on or in default status on any student loans.
Must be eligible to be licensed as a collector in certain states.
Must safeguard computer systems by following proper username and password management.
Must secure desk and workstation when not present.
Must lock session and put sensitive paperwork away when not at desk.
Must not share username or password with anyone.
Must follow all Information Technology policies and procedures.
Must report any security violation immediately.
Must be physically present in the workplace.
Must successfully complete and pass the FDCPA test.
Must successfully be approved to work on the contract, per the client’s requirements, state licensing and background check procedure.

Skills

Reading and typing
Working knowledge of modern office procedures, methods, and computer equipment
Excellent communication skills
Principles and practices of customer service
Ability to establish a good working relationship with team members and internal contacts
Good organizational skills and attention to detail
Ability to comply with rules, regulations, laws and methods related to debt collection
Ability to work independently in the absence of immediate supervision
Ability to handle and resolve recurring problems
Close vision
Distance vision
Color vision
Peripheral vision
Ability to adjust focus

Location

20 Parker Lane, Perry, NY 14530

Work Type

Full-time
In-office

Experience Level

Entry-level

Education Level

High school diploma or GED

Salary/Compensations

$22/hour
Unlimited Monthly Bonus Potential

Benefits

11 Paid Holidays
401(k)
401(k) matching
AD&D insurance
Dental insurance
Disability insurance
Employee assistance program
Flexible schedule
Health insurance
Life insurance
Paid sick time
Paid time off
Paid training
Referral program
Vision insurance

About the Company

Coast Professional, Inc. is an Equal Opportunity Employer.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, protected veteran status, genetic information or any other categories protected by applicable law.