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About the Role

Arch Telecom is seeking Mobile Associates (MA) to join their Retail Team. MAs act as brand ambassadors, creating excitement around products and services while focusing on customer needs and building relationships. This is a learning role designed to develop skills for promotion to Mobile Expert upon training completion.

Responsibilities

• Learn and build proficiency in customer service.
• Provide a best-in-class customer experience and build loyalty.
• Help customers with their shopping journey.
• Explore individual needs and provide hands-on technology demonstrations.
• Provide personalized solutions beyond basic device and service plans.
• Guide customers through their purchasing experience with thoughtful questions and expertise.
• Approach service and sales needs with patience, honesty, and empathy.
• Become proficient in using digital tools to enhance interactions and onboarding.
• Demonstrate network coverage and plan benefits.
• Redefine wireless services through device and account inspection, review, and troubleshooting.
• Complete training on in-store experience, new skills, processes, systems, and reference resources.
• Build relationships with and partner with employees across channels.
• Collectively own the customer experience and resolve issues.
• Successfully identify and handoff small business leads.
• Develop strong peer relationships and accountability for company success.
• Provide first-class customer experience.

Requirements

• Be at least 18 years of age.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25lbs.
• Reliable transportation.
• Full Time (40 hours) or Part Time (20+ hours) availability.
• 6 months of customer service and/or sales experience, Retail environment preferred.
• A strong desire to learn and master skills.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders.
• Effective at balancing customer experience and performance goals.

Skills

• Customer service
• Sales
• Technology demonstration
• Relationship building
• Problem-solving
• Communication

Location

• Cicero, NY

Work Type

• Full-Time
• Part-Time

Experience Level

• 6 months of customer service and/or sales experience

Education Level

• High school degree or GED

Salary/Compensations

• $16.00 - $30.00 Hourly

Benefits

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay
• Uncapped commission earnings
• Automatic raises when reaching attainable milestones
• Exciting opportunities for career advancement
• A culture of care & excellence
• Discounted T-Mobile Cell Phone Plan
• Health Benefits for Full Time Employees
• Monthly sales incentive programs, contests, rewards

About the Company

• A national Wireless Preferred Retailer for the #1 Mobile provider in the country.
• Operates over 200 retail stores across the U.S.
• Established in 1993, providing superior service and quality wireless products.
• A recognized leader in the wireless retail industry.

Equal Opportunity

• Diversity & Inclusion is a foundational principle of Arch Telecom.
• Embracing a diverse workforce is a significant contributor to our success.
• Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve.
• We embrace the diversity that makes our employees unique, and we welcome everyone to our team.
• YOU BE YOU!