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About the Role

Handle a large volume of inbound and outbound calls related to health insurance, identify customer needs, clarify information, assist customers in the enrollment process using sales techniques, and research and provide solutions. Maintain records of conversations and results and meet team/personal qualitative and quantitative targets.

Responsibilities

• Respond to customer phone inquiries through inbound and outbound calls.
• Access and interpret customer accounts and provider data to provide answers to inquiries.
• Assist customers in the enrollment process using sales techniques.
• Document all customer interactions.
• Maintain communication equipment by reporting problems.
• Accomplish sales and organization mission by completing related projects as assigned.
• Adhere to established quality and production standards.
• Maintain customer privacy.
• Protect company proprietary information.
• Report to work on a regular and predictable schedule.

Requirements

• 1 year of customer service experience required.
• Previous experience in a telephonic customer support role preferred.
• Experience with Marketplace enrollment preferred.
• Experience working with culturally and linguistically diverse populations preferred.
• 1 – 2 years’ experience in a managed care setting preferred.
• 1 – 2 years’ experience in a marketing or sales environment preferred.
• Data entry experience preferred.
• Understanding of a regulated sales environment preferred.

Skills

• Knowledge of health programs and geographical area served.
• Strong written and communication skills.
• Excellent attention to detail with good problem solving skills.
• Proficient with MS Office, Word & Excel.
• Strong customer service mindset.
• Knowledge of HIPAA regulations.
• Excellent organizational and interpersonal skills.
• Ability to work a flexible schedule.
• Fluency in English and Spanish reading and writing preferred, but not required.

Location

• Hybrid

Work Type

• Hybrid

Experience Level

• 1 year

Education Level

• High school diploma or GED required.