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About the Role
Reimer Home Services is seeking a Dispatcher to join our growing team and ensure smooth operations in a fast-paced environment.
Responsibilities
- Dispatch technicians for residential service calls and installations
- Prioritize jobs based on urgency, skillset, and location
- Communicate with customers regarding appointment updates and expectations
- Coordinate emergency calls and allocate resources efficiently
- Monitor technician progress and adjust schedules in real time
- Maintain accurate service records to support smooth operations
Requirements
- High school diploma or GED
- Dispatching, scheduling, or administrative experience preferred
- Strong communication and multitasking skills
- Calm under pressure and detail-oriented
- Experience with dispatching software; ServiceTitan is a plus
- Reliable, team-focused, and organized
Skills
- Communication
- Multitasking
- Dispatching software proficiency
Location
- Albany, NY
Work Type
- In-person
Education Level
- High school diploma or GED
Benefits
- Competitive pay
- Medical, Prescription, Dental & Vision coverage
- Disability & Term Life Insurance
- Matching 401(k)
- Paid Holidays & PTO
- Ongoing training and career growth
About the Company
- For over 100 years, Reimer Home Services has been a trusted leader in HVAC, plumbing, and electrical services across Western New York.
- Join a company where your work keeps our community running and your future is bright.
Equal Opportunity
- Reimer Home Services may conduct a pre-employment background check and drug test, subject to applicable law.