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About the Role

The Senior System Lead, Application & Integration (GCM) acts as the primary liaison between the Application & Integration (A&I) organization and a designated Global Customer Management (GCM) enterprise account. This role is accountable for the complete technical delivery of A&I services for the assigned client, from initial solution design through ongoing operations and enhancements. The Senior System Lead will translate business requirements from the GCM account team into structured A&I work packages, provide functional guidance to regional A&I engineers, manage changes and escalations, and ensure all outputs align with global A&I standards. Operating at the nexus of commercial account management and technical execution, this position demands strong communication skills for interacting with both client-facing stakeholders and geographically dispersed engineering teams.

Responsibilities

Own the creation, documentation, and maintenance of application and integration standards relevant to the assigned GCM client.
Ensure A&I deliverables adhere to global standards, templates, and processes, managing deviations as needed.
Validate alignment with global change processes, standardization initiatives, and cross-regional frameworks.
Promote compliance with established global standards and maintain technical consistency across regions.
Serve as the single point of contact for all A&I-related matters for the GCM account team globally.
Consolidate A&I demand from all regions supporting the GCM client, ensuring clarity, prioritization, and structured response.
Facilitate communication between GCM, Technical Leads, Regional A&I teams, and cross-functional partners.
Provide functional oversight to A&I engineers assigned to the GCM client, including task allocation, technical direction, and workload management.
Review and approve designs, integration specifications, technical decisions, and testing strategies across regions.
Ensure engineering teams utilize a unified methodology and share a common understanding of the client’s architecture, system landscape, and business needs.
Identify resource gaps and support planning for dedicated A&I capacities per client.
Drive alignment on demand, resources, and priorities among all regions involved in A&I delivery for the client.
Ensure harmonization and alignment of work performed in different regions with the global A&I operating model.
Engage regularly with Regional A&I Leads or counterparts to maintain visibility of dependencies, risks, and timelines.
Consolidate and translate business demand from GCM into actionable A&I work packages.
Provide leadership with visibility into volume, complexity, capacity needs, and prioritization.
Ensure timely sign-off of scoping, estimations, and resource plans.
Identify and escalate risks or capacity constraints that could impact delivery timelines or quality.
Facilitate cross-team problem-solving for architectural challenges or cross-application integration issues.
Ensure transparency regarding workload exceeding safe capacity thresholds, advocating for reprioritization or additional support.
Proactively contribute to global A&I methodologies, templates, and best practices based on client lessons learned.
Feed recurring patterns, change needs, or new feature requests into global governance bodies.
Promote simplification, reusability, and standardization across sites and regions.

Requirements

Bachelor’s degree in Information Systems, Supply Chain Management, Business, or a related field; or equivalent professional experience.
Minimum 7 years of experience in WMS implementation, application & integration management, or supply chain systems delivery.
Minimum 3 years in a client-facing or account management capacity within a logistics, 3PL, or supply chain technology environment.
Must be able to travel by plane and automobile (50%+).

Skills

Hands-on experience with WMS platforms (Blue Yonder, Manhattan, Oracle WMS, or equivalent).
Familiarity with integration technologies including EDI, API, and ERP/TMS connectivity.
Proven ability to manage change requests end-to-end: intake, scoping, prioritization, delivery oversight, and sign-off.
Strong project management and organizational skills.
Experience with tools such as ServiceNow, Jira, Microsoft Project, or equivalent platforms.
Demonstrated ability to operate as an external-facing SPOC for a global enterprise account.
Experience managing client escalations, QBRs, and senior-level stakeholder communications.
Cross-regional coordination experience; ability to align teams across multiple time zones and geographies under a unified delivery methodology.
Excellent written and verbal communication skills; able to present technical topics clearly to non-technical audiences and represent DSV credibly in client-facing settings.
Knowledge of global A&I standards, governance frameworks, and change management processes.
Experience with demand intake and portfolio visibility tools preferred.

Location

USA - VIRTUAL - US Texas

Work Type

Full Time
Virtual

Experience Level

Senior
Minimum 7 years of experience in WMS implementation, application & integration management, or supply chain systems delivery.
Minimum 3 years in a client-facing or account management capacity within a logistics, 3PL, or supply chain technology environment.

Education Level

Bachelor’s degree in Information Systems, Supply Chain Management, Business, or a related field; or equivalent professional experience.

Salary/Compensations

$130,000.00 – $160,000.00 Annually

Benefits

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase.
Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

About the Company

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road.
Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.
Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.
As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth.
Let’s grow together as we continue to innovate, digitalise and build on our achievements.
With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals.
We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA.
We don’t just work – we aim to shape the future of logistics.
This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action.
We value inclusivity, embrace different cultures and respect the dignity and rights of every individual.
If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.
Start here. Go anywhere

Equal Opportunity

DSV is an equal employment opportunity employer.
Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law.
If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com.
If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration.
DSV reserves the right to defer or close a vacancy at any time.