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About the Role

The Client Success Manager (CSM) is responsible for driving client satisfaction, solution adoption, and strategic account success for government benefit and disbursement programs. The CSM acts as a strategic partner and trusted advisor to help clients realize the full value of their investment and sustain long-term relationships.

Responsibilities

• Serve as a strategic advisor to government agency clients, aligning program objectives and success plans.
• Own executive-level client relationships by building trust and maintaining alignment on priorities.
• Lead cross-functional orchestration across product, implementation, operations, support, and account teams to address client needs.
• Drive adoption and value realization through proactive success planning and performance reviews.
• Provide subject matter expertise in government benefit program operations (EBT, WIC, Child Care).
• Analyze client performance, service trends, and product usage to identify risks and opportunities.
• Lead complex issue coordination and operational readiness efforts.
• Translate client feedback into action by influencing internal product, service, and delivery priorities.
• Support contract renewals, amendments, and service commitment discussions.
• Monitor contractual obligations, service commitments, and risk areas.

Requirements

• 5+ years of experience in Client Success, Account Management, Client Services, or related client-facing roles.
• Demonstrated ability to manage strategic relationships and complex client environments.
• Bachelor’s degree or equivalent experience.
• Background in financial technology, government benefit programs, public sector services, or other regulated client environments preferred.
• Ability to clearly articulate business value and strategic recommendations to stakeholders at multiple levels.
• Strong knowledge of financial technology solutions and client success practices.
• Familiarity in government programs such as EBT, WIC, and Child Care strongly preferred.
• Experience working with public sector or agency stakeholders preferred.
• Experience supporting contract renewals, amendments, service commitments, and related discussions preferred.
• Strong analytical skills, including experience using data and tools such as Tableau.
• Strong communication and presentation skills.
• Proven ability to lead through influence and collaborate across cross-functional teams.

Skills

• Client Success
• Account Management
• Client Services
• Strategic Relationships
• Financial Technology
• Government Benefit Programs
• Public Sector Services
• Regulated Client Environments
• Business Value Articulation
• Strategic Recommendations
• Client Success Practices
• EBT
• WIC
• Child Care
• Data Analysis
• Tableau
• Communication
• Presentation Skills
• Cross-functional Collaboration

Work Type

• Full-time

Experience Level

• 5+ years

Education Level

• Bachelor's degree or equivalent experience

Salary/Compensations

• $70,390.00 - $119,670.00

Benefits

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

About the Company

• As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?
• FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.
• Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.

Equal Opportunity

• FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.
• For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test.
• All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.