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About the Role

The Principal Clinical Specialist supports the Ear, Nose and Throat Therapies in surgical coverage, follow-up support, troubleshooting, customer service, and education. This role is also engaged in basic market development activities depending upon the needs of the assigned territory and district. This is a field-based role.

Responsibilities

• Represents Medtronic during surgical procedures by ensuring access to all necessary equipment and products required for the case, device selection, programming, implantation and testing of all device systems
• Provides clinical support in surgeries, troubleshooting and follow ups in hospitals and clinics
• Responds promptly and appropriately to technical inquiries by customers, patients, and colleagues
• Maintains a working knowledge of competitive products
• Educates and trains physicians, hospital personnel and office staff on technical matters relating to our products and therapies
• Assists Management and Sales Training department in education/training of new employees in the district
• Complies with required event reporting and documentation utilizing Medtronic technology tools
• Accountable to place an order with customer service for pending purchase orders and product replacement and is responsible for working with materials management to collect POs for cases covered within the territory/district
• Responsible for managing inventory provided for case coverage
• Contributes to the achievement of quarterly goals associated with specific initiatives at the district and/or national level
• Partners with sales representatives to achieve business goals set forth within the territory/district and documents quarterly activities utilizing provided business tool(s)
• Visits accounts to replenish literature and establishes/maintains relationships with office staff
• Ability to effectively use a mobile phone, IPAD and PC
• Ability to manage personal expenses and budget effectively
• Ensures personal understanding of all quality policy/system items that are personally applicable
• Follows all work/quality procedures to ensure quality system compliance and high-quality work

Requirements

• A High School Diploma or GED with a minimum 11 years of clinical or medical sales experience
• An Associate’s Degree with a minimum 9 years of clinical or medical sales experience
• A Bachelor’s degree with a minimum of 7 years of clinical or medical sales experience
• Required to function using healthcare universal precautions to minimize exposure to infectious disease and radiation
• Ability to serve as the primary resource for scheduled and unscheduled clinical events, periodically required to work weekends, evenings and nights and may be required to engage in overnight travel within own district or neighboring districts
• Ability to work efficiently and autonomously with little direction when outside of clinical events
• Ability to attend national meetings, district meetings and other training as requested
• Ability to wear a 7-9 lbs protective lead apron for extended periods of time in the operating room
• Ability to lift up to 40 lbs
• Ability to sitting, standing, and/or walking for 8+ hours per day
• Ability to bend/stoop, squat and balance frequently
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer
• Must have a valid driver's license and active vehicle insurance policy
• Driving record will be reviewed and considered as part of the application
• Must be able to drive approximately 50% of the time within assigned territory and may require overnight travel
• For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required
• Candidates for roles below the Principal level require unrestricted U.S. work authorization at the time of hire and for the duration of employment

Skills

• Clinical support
• Troubleshooting
• Customer service
• Education
• Market development
• Sales
• Mobile phone usage
• IPAD usage
• PC usage
• Expense management
• Budget management
• Organizational skills
• Ability to work under pressure

Location

• Remote
• Field-based

Work Type

• Remote
• Field-based

Experience Level

• Principal

Education Level

• High School Diploma or GED
• Associate’s Degree
• Bachelor’s degree
• Bachelor's degree in a health care related field
• Master’s degree

Salary/Compensations

• 88,000-132,000 USD

Benefits

• Health, Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well-being program)
• Incentive plans
• 401(k) plan plus employer contribution and match
• Short-term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement
• Capital Accumulation Plan

About the Company

• Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life.
• Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year.
• Neuroscience is dedicated to improving the lives of people living with neurological disorders, spine conditions, and chronic pain.
• The Ear, Nose, and Throat Operating Unit is a global leader and trusted partner for innovative ENT solutions that improve patient access, outcomes, and customer satisfaction.
• Over the past 20 years, we have become the global market leader in three key segments – image-guided surgery, intraoperative nerve monitoring, and powered surgical instruments.
• We continue to launch valuable ENT solutions in these areas as well as tissue health and balloon sinus dilation.

Equal Opportunity

• It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
• In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
• Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.