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About the Role

This role performs complex secretarial and administrative duties to support clinical, educational, and academic programs within the Imaging Sciences-Call Center department.

Responsibilities

• Serves as primary contact for provider(s).
• Manages provider(s) calendar and prioritizes appointments and meetings.
• Examines clinical schedules to identify opportunities for optimizing provider time and effort.
• Gathers necessary information for referrals and prior authorizations.
• Applies provider preferences and protocols to execute and/or delegate follow-up actions.
• Composes, edits, and obtains signatures for non-routine correspondence, including appeals on denied claims.
• Manages provider(s) documentation and information.
• Arranges travel, conference registration, and hotel accommodations.
• Interfaces with organizations, hospitals, and others to facilitate invited lectures and speaking engagements.
• Researches hospital medical records for information requested by physicians, insurance companies, and attorneys.
• Determines the order of daily surgeries and ambulatory procedures.
• Negotiates surgical/procedure schedules by communicating complex details.
• Authorizes overbooking and rearranging of surgeon's Operating Room schedules.
• Authorizes rescheduling when cancellations occur.
• Orders necessary surgical/procedure equipment, devices, and medication.
• Follows-up to confirm orders are fulfilled and ready for surgery/procedure.
• Employs multiple contingency strategies to ensure all details, materials, and locations are ready for surgery/procedures.
• Ensures patient education and follow-up details vary according to pre-operative readiness and post-operative rehabilitation expectations.
• Accountable for completeness of all relevant information from pre-op testing and evaluations.
• Assembles necessary details from the electronic medical record for disability paperwork.
• Assesses calls to understand patient needs, prioritizes medical concerns, and obtains responses from providers.
• Serves as main point of contact for patients pre and post-operative.
• Performs other duties as assigned.

Requirements

• High School diploma and 2 years of relevant experience required.
• Equivalent combination of education and experience accepted.

Skills

• Demonstrated customer relations skills required.
• Medical Terminology preferred.
• Experiences with surgical/appointment scheduling software (such as Flowcast) preferred.
• Experiences with electronic medical records preferred.

Location

• 120 Corporate Woods, Rochester, New York, United States of America, 14623

Work Type

• Regular
• Full time

Education Level

• High School diploma

Salary/Compensations

• $20.30 - $27.41

About the Company

• As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better.
• Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability.
• Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
• The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better.

Equal Opportunity

• In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics).
• This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.