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About the Role

Manages all branch activities, ensuring the success of the operating model, including customer and employee experience, digital engagement, transactions, servicing, and sales. Includes personal production responsibility and regular meetings with business partners to review customer deals.

Responsibilities

• Responsible for overall profitability by directing sales and business development, meeting operational objectives, and ensuring the branch achieves its annual goals.
• Leads team through coaching, performance management, and setting priorities; builds and develops branch staff.
• Identifies customer needs through sales processes and uses resources to assist customers with solutions.
• Proactively prospects and grows Business Banking relationships through outreach and builds the bank’s presence in the community.
• Actively recruits and selects talent to fill positions.
• Models and coaches customer service and needs determination behaviors, reinforcing and maintaining accountability for Retail strategy execution.
• Demonstrates and coaches M&T sales processes.
• Ensures operational and requirements are maintained, including consumer and business banking guidelines, and compliance with operational, security, and control policies/procedures.
• Takes ownership of complex account servicing and error resolution issues, providing coaching to improve future problem resolution.
• Engages with all team members and business partners as appropriate.
• Independently processes Business Banking loan requests up to $250,000 and bundles products and services.
• Adheres to applicable compliance/operational risk controls.
• Promotes an environment that supports a culture of belonging and reflects the M&T Bank brand.
• Maintains M&T internal control standards, including timely implementation of audit points and regulatory issues.
• Completes other related duties as assigned.
• Exercises usual managerial authority concerning staffing, performance appraisals, promotions, salary recommendations, performance management, and terminations.

Requirements

• Reports to a Retail Regional Manager and leads the branch team to achieve annual sales and profitability goals.
• Has a sound working knowledge of the overall operations of the branch.
• Establishes and maintains federal registration requirements outlined in the SAFE Act.
• Stays current on operational, product, and system changes/enhancements.
• Demonstrates good risk management decisions.
• Maintains Insurance licensing minimum expectations.
• Meets Business Banking Specialist minimum expectations.
• Spends time servicing existing customers and the majority of time growing the business through proactive sales and outside calling activities.
• Builds productive partnerships with appropriate areas of the bank to ensure timely and accurate resolution of customer, service, and employee issues.
• Takes full ownership of customer issues until completely resolved.
• Generally has direct reporting responsibility for branch staff.
• Bachelor’s degree OR in lieu of degree, four (4) years’ relevant experience.
• Minimum three years sales experience.
• Minimum two years’ managerial experience or proven leadership abilities.
• At Market Manager discretion/branch need, Life/Accident and Health Insurance licensing required within 18 months of entry into position.
• M&T Business Banking Specialist within 18 months of hire.
• Demonstrated strong knowledge of Business Banking products, services, and client relationship management.
• M&T Way Certified.
• Precision Leadership Certified.
• Bi-lingual/Spanish preferred.
• Work with common PC software, including knowledge of Microsoft Office software for word processing and spreadsheets.
• Experience with Internet and email preferred.
• Demonstrated sales/business development experience and success.
• Fundamental understanding of profitability.
• Excellent communication and interpersonal skills.
• Proven ability to demonstrate and coach exceptional customer service.
• Ability to communicate and function professionally with all levels of personnel and business partners across the organization.
• Strong financial services product knowledge preferred.
• Strong organization, time management, and prioritization skills.

Skills

• Sales
• Business Development
• Coaching
• Performance Management
• Customer Service
• Needs Determination
• Retail Strategy Execution
• Sales Processes
• Risk Management
• Fraud Prevention
• Asset Protection
• Loan Processing
• Product Bundling
• Compliance
• Operational Risk Controls
• Internal Control Standards
• Microsoft Office Software
• Internet
• Email
• Communication
• Interpersonal Skills
• Organization
• Time Management
• Prioritization

Location

• Utica, New York, United States of America

Work Type

• Full-time

Experience Level

• Managerial Experience
• Sales Experience
• Leadership Abilities

Education Level

• Bachelor's Degree
• Relevant Experience

Salary/Compensations

• $74,600.00 - $124,400.00 Annual (USD)

About the Company

• M&T Bank is committed to fair, competitive, and market-informed pay for our employees.