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About the Role

We are seeking a Sr. Systems Engineer to join our rapidly growing organization. This is a highly technical and collaborative role that provides excellent career development opportunities for the successful candidate. The Sr. Systems Engineer will provide dedicated onsite IT support, resolve escalated technical issues, maintain client technology environments, and serve as a technical resource and mentor to Junior Systems Engineers and Systems Engineers.

Responsibilities

Provide dedicated onsite IT support to end users
Serve as an escalation point for Junior Systems Engineers and Systems Engineers
Mentor and support the technical development of Junior Systems Engineers and Systems Engineers
Manage and resolve support requests through the organization’s ticketing system
Troubleshoot and support Microsoft Windows, Microsoft Office, desktops, laptops, and mobile devices
Administer and support Microsoft 365 technologies, including Exchange Online, SharePoint Online, Microsoft Intune, and Microsoft Entra ID
Support Microsoft Windows Server environments, Active Directory, and Group Policy
Support virtualization platforms such as VMware and Hyper-V
Troubleshoot networking technologies, including TCP/IP, LAN, DMZ, WAN, DHCP, DNS, routing, switching, and firewalls
Support workloads and services within Microsoft Azure
Implement and support enterprise networking equipment, including Palo Alto and Cisco firewalls, Cisco switches, and Cisco, Meraki, or Ubiquiti wireless access points
Support endpoint threat-management solutions such as Sophos or similar technologies
Balance client projects, support tickets, and research and development initiatives
Maintain accurate technical documentation and contribute to procedures, wiki articles, and technology build standards
Follow organizational rules, guidelines, and strict change-control procedures
Review and recommend new and emerging technologies for potential adoption within the Atlas Technica technology stack
Perform other tasks and duties as assigned by the manager

Requirements

3 or more years of relevant IT experience in desktop support, systems engineering, systems administration, or a related area
Strong experience providing end-user and desktop support within Microsoft Windows environments
Significant experience with the Microsoft 365 technology stack, including Exchange Online, SharePoint Online, Microsoft Intune, and Microsoft Entra ID
Strong knowledge of Microsoft Windows Server platforms, Active Directory, and Group Policy
Experience supporting endpoint threat-management solutions such as Sophos or a similar product
Working knowledge of virtualization platforms such as VMware or Hyper-V
Strong understanding of networking concepts and technologies, including TCP/IP, LAN, DMZ, WAN, DHCP, DNS, routing, switching, and firewalls
Experience supporting workloads and services within Microsoft Azure
Experience implementing and supporting enterprise networking equipment
Previous experience working within a Managed Service Provider environment
Strong written and verbal communication skills
Ability to effectively balance projects, support tickets, and research and development initiatives
Ability to work onsite full-time in Austin, Texas
Ability to complete the physical requirements of the position, including lifting or carrying up to 50 pounds; sitting or standing for extended periods; pushing, pulling, climbing stairs, stooping, kneeling, or crouching; using hands and fingers to handle equipment; reaching above the head or below knee level; and working around machinery or material-handling equipment

Skills

Microsoft Windows
Microsoft Office
Microsoft 365
Exchange Online
SharePoint Online
Microsoft Intune
Microsoft Entra ID
Microsoft Windows Server
Active Directory
Group Policy
VMware
Hyper-V
TCP/IP
LAN
DMZ
WAN
DHCP
DNS
Routing
Switching
Firewalls
Microsoft Azure
Palo Alto
Cisco
Meraki
Ubiquiti
Sophos
ConnectWise
Citrix XenApp
Google Workspace
Box
Dropbox
Duo
Okta
AirWatch
Carbon Black
Cylance
CrowdStrike
CyberHat
Mimecast
Cisco IronPort
Proofpoint
Nimble
Pure Storage
NetApp
Dell EMC
Citrix Hypervisor
PowerShell
Infrastructure as Code

Location

Austin, Texas

Work Type

Dedicated Onsite
Full-Time

Experience Level

Sr.
3 or more years of relevant IT experience

Benefits

Comprehensive benefits
Great perks

About the Company

Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms.
Founded in 2016, we have grown year over year through our uncompromising focus on service.
We value ownership, execution, growth, intelligence, and camaraderie.
We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first.
At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team.
We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members.
Join Atlas Technica now!

Equal Opportunity

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.