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About the Role

The Billing Lead serves as the centralized point of contact for all billing-related matters within the Aetna Employer Portal operational support team. This role provides Level 2 support for escalated billing issues, leads internal training and operational readiness, oversees migration from legacy billing tools, and drives continuous process improvement. This position is critical in supporting the transition to new platform capabilities and in fostering a culture of innovation and accountability.

Responsibilities

Serve as the primary escalation point for billing feedback and Level 2 support from Sales and Billing teams.
Lead and deliver internal training sessions to ensure operational readiness for new and existing billing processes.
Oversee the migration from legacy billing tools (e.g., ABAT, Billing Center, EZLink, Benefitfocus) to the Employer Portal, ensuring minimal disruption and clear communication.
Drive billing process improvement initiatives, leveraging performance metrics, customer feedback, and in-application surveys.
Support and refine the operational support model for billing, adapting to evolving business needs and technology enhancements.
Manage and execute Billing User Acceptance Testing (UAT), including troubleshooting and issue resolution during UAT phases.
Collaborate with cross-functional teams (Enrollment, Access & Registration, Reporting & Process Improvement) to ensure end-to-end process excellence.
Document and communicate current and future state billing processes, supporting change management and user adoption.
Contribute to the decommissioning of legacy applications and tools, supporting migration planning and execution.
Foster a customer-centric approach, championing “Customer First” problem solving and continuous improvement.

Requirements

5+ years proven experience in billing operations, revenue cycle management, or a related field within healthcare, insurance, or a comparable industry.
Demonstrated ability to lead process improvement initiatives and manage escalated issues.
Experience with billing systems migration and/or implementation of new technology platforms.
Strong analytical and problem-solving skills; ability to interpret data and drive actionable insights.
Excellent communication and interpersonal skills, with the ability to train and influence cross-functional teams.
Proficiency in troubleshooting, issue resolution, and user acceptance testing (UAT).
High attention to detail and organizational skills; able to manage multiple priorities in a fast-paced environment.

Skills

EBS
Aetna Employer Portal
Billing Center
Benefitfocus
Change management

Location

Remote (United States)

Work Type

Full time

Experience Level

5+ years

Education Level

Bachelor's degree preferred
Specialized training
Relevant professional qualifications

Salary/Compensations

$54,300.00 - $159,120.00

Benefits

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs

About the Company

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience.
At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do.
Join us and be பெரிய - helping to simplify health care one person, one family and one community at a time.

Equal Opportunity

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.