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About the Role

The Enterprise Apps Admin II is a subject matter expert and technical owner for critical business applications, responsible for full-lifecycle application management, including requirements analysis, solution design, configuration, and maintaining platform security and data integrity. This role partners with stakeholders to automate operational strategies, optimize systems, troubleshoot integrations, and manage environments.

Responsibilities

Lead end-to-end configuration and implementation of medium-to-high complexity platform features, custom data objects, advanced business rules, and multi-step automated workflows.
Collaborate with business stakeholders to gather, analyze, and translate operational requirements into scalable, native platform configurations.
Own day-to-day advanced administrative functions, including user access architecture, role hierarchies, complex sharing/permission models, advanced reporting/dashboards, and system audit logging.
Enforce system security parameters, least-privilege access controls, and data validation rules to protect institutional data privacy.
Conduct scheduled application maintenance, database deduplication, and performance cleanup tasks.
Ensure all configuration changes undergo rigorous user acceptance testing (UAT) and regression testing, maintaining complete documentation.
Monitor and maintain middleware/iPaaS platforms.
Partner with external vendors or internal technical teams to isolate root causes and implement permanent configuration fixes for recurring issues.
Monitor system uptime, respond to critical application errors or post-release production defects, and provide occasional support during major upgrade or patch windows.
Research upcoming vendor platform release notes, evaluate the business impact of new native features, and proactively recommend updates.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field.
4+ years of professional experience in enterprise software administration, business applications engineering, or a closely related technical role.
2+ years of hands-on experience utilizing advanced administrative design features within a major enterprise application.
Proven experience operating within an Agile development environment, independently managing individual ticket backlogs, estimations, and status loops.
Holds at least one core administration certification tied to their primary application domain (e.g., Salesforce Certified Admin, Atlassian Certified Professional, NetSuite Administrator, or Ironclad CLM Core Administration).
Demonstrated ability to understand, distill, and articulate complex cross-functional business requirements into clean technical layouts.
Strong creative and analytical problem-solving mindset, with a proven track record of resolving ambiguous system issues.
Proven ability to meet strict deadlines, manage simultaneous business requests, and navigate professional communication both laterally and upward to leadership.
Availability to occasionally work outside standard business hours to monitor vendor upgrades, system cutovers, or critical service restorations.
Sitting for prolonged periods of time.
Extensive use of computers and keyboard.
Occasional walking and lifting may be required.

Skills

Enterprise software administration
Business applications engineering
Advanced administrative design features
Visual workflow builders
Schema managers
Custom automation suites
Agile development environment
Middleware/iPaaS platforms
Jira

Location

Remote

Work Type

Remote-first
Full-time

Experience Level

4+ years of professional experience
2+ years of hands-on experience

Education Level

Bachelor’s degree

Benefits

Flexible work schedules
Ability to work remotely
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
21 days of PTO in your first year
Two paid volunteer days
11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program
Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options

About the Company

Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care.
Founded in 2014, Aledade has become the largest network of independent primary care in the country.
Aledade helps practices, health centers and clinics deliver better care to their patients and thrive in value-based care.
By creating value-based contracts across a wide variety of health plans, Aledade aims to flip the script on the traditional fee-for-service model.
Aledade's work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy.
Aledade fosters a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn.
Team members collaborate with a wide range of experiences, interests, backgrounds, beliefs and achievements, united by a shared passion for public health and a commitment to the Aledade mission.

Equal Opportunity

At Aledade, we don’t just accept differences, we celebrate them!
We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work.
Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer.
Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs.
All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.