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About the Role

Wells Fargo is seeking a Community Mortgage Bank Sales Consultant (SAFE) in Consumer Lending as part of Home Lending.

Responsibilities

• Originate mortgage loans within assigned bank branches.
• Collaborate with branch leadership and participate in branch huddles.
• Mentor and coach employees to increase knowledge of mortgage products and processes.
• Perform miscellaneous duties as needed and required.
• Conduct outbound calls to existing and prospective customers regarding mortgage loan products and complete associated tracking activities.
• Interact with customers to understand their needs and provide high-quality customer service.
• Inform prospective and existing customers of Wells Fargo Home Mortgage programs.
• Analyze and offer mortgage loan products based on client needs.
• Process low to moderately complex loan applications for mortgage transactions.
• Review rates and terms within guidelines.
• Maintain high standards of client satisfaction and quality through timely and proactive customer communication.
• Continuously pursue Wells Fargo training offerings to increase knowledge of company products, policies, procedures, and underwriting requirements.
• Adhere to policies, underwriting requirements, compliance requirements, and loan procedures.
• Collaborate with fulfillment partners to meet client needs throughout the origination process.
• Stay informed of mortgage industry trends and developments in the assigned market.
• Develop and maintain a high degree of visibility for Wells Fargo Home Mortgage in the marketplace.
• Comply with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations.
• Meet Loan Originator requirements under Regulation Z (LO) outlined in the job expectations.

Requirements

• 2+ years of sales experience, or equivalent demonstrated through work experience, training, military experience, or education.
• Must obtain SAFE registration at the time of employment.
• Meet Consumer Financial Protection Bureau qualification requirements for Loan Originator (LO) positions.
• Comply with related Wells Fargo policies.
• Meet ongoing regulatory requirements including additional screening, if necessary.

Skills

• Expertise of general lending products and overall mortgage industry experience.
• Experience with retail residential mortgage, purchase fundings over the past 12 months referred primarily from established, local or external sources.
• Established relationships with diverse realtor organizations and affordable lending nonprofits in assigned market.
• Experience with community loan products inclusive of specialized LMI mortgage solutions, lender paid assistance programs and 3rd party assistance programs.
• FHA/VA & conventional loan experience is preferred.
• Knowledge and understanding of sales prospecting and generating referrals.
• Experience with educating clients on various mortgage purchase programs.
• Experience developing and cultivating professional relationships.
• Customer service experience.
• Basic Microsoft Office skills.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to provide leadership by coaching, training, and mentoring.
• Bilingual speaking proficiency in Spanish/English preferred.

Location

• Assigned bank branches

Work Type

• Full-time

Experience Level

• 2+ years of sales experience
• 2+ years of mortgage retail sales experience

Salary/Compensations

• Hourly base pay rate that meets or exceeds applicable minimum wage requirements, with the opportunity to earn additional commission.

About the Company

• Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.
• They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.
• There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Equal Opportunity

• Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
• Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities.
• Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
• To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
• Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
• Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.